Product Support Officer

at  Nib Health Funds

Let’s talk about who we are
The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.
We’re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We’re committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
Let’s talk about Diversity, Equity and Inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment @nib.com.au.
Let’s talk about this role
Supporting the Product team, the Product Support Officer will work cross-functionally to drive new product development and product change initiatives and deliveries through the output of high-level administrative support; spanning the nib brand, corporate health business and white label partner brands and Payer to Partner.

More specifically you will:

• Support frontline employees by ensuring Product Catalogue, Knowledge Hub and Operational Updates contain timely and accurate information
• Respond to product enquires and work collaboratively with Marketing and Digital to identify improvements and correct errors in product coverage
• Investigate issues raised in product design, system delivery or conflicts in product intent and make recommendations to resolve
• Act as the conduit between nib and client management teams to resolve any enquiries raised through the product inboxes, workplace posts or forums

Let’s talk about you
Ideally you have demonstrated experience in a role that has required you to manage multiple stakeholder requests within a complex and fast paced environment. You have the ability to think laterally ‘outside the square’ to identify opportunities for improvement and have a flexible and positive work approach.
You are comfortable leveraging your written and verbal communication skills to engage with stakeholders at all levels and possess highly developed time management, organisational skills and be experienced in Microsoft Office suite of tools.
At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!
Let’s talk about working at nib
Our hybrid working approach means our employees work outside of the office for the majority of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib’s approach to flexibility is focused on personalisation and giving our employees choice – not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
• The opportunity to give back to the community through paid leave for volunteering through nib Foundation
• Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts
• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work

Please refer the Job description for details