Program Manager

at  South Bay Solutions

SUMMARY

Responsible for managing and maintaining assigned customer accounts.

QUALIFICATIONS AND SKILLS

• High School Diploma or equivalent.
• At least 5 years of experience in the field.
• Manufacturing Environment: 2 years (Required)
• Knowledge of Epicor HIGHLY preferred.

• Manage and maintain customer relations throughout all the processes to ensure customer’s parts are delivered to customer on time.
• Download and analyze customer data to reconcile accounts and make sure all data in customer portal and MRP system are accurate.
• Manage and update MRP system; update customer’s part status.
• Collaborate between internal departments and track customer’s orders, manage escalations and follow through on providing solutions.
• Assist in answering incoming calls/emails to the company and appropriately direct them as required.
• Assist accounts receivables in resolving Customer Billing Disputes/Discrepancies.
• Process RMA requests/Issuance of RMAs.
• Perform other job-related duties.