WHO WE ARE:

EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Hundreds of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do.
What truly drives us? It’s our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? It’s to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, you’re not just taking a job; you’re becoming part of a movement to empower fundraisers and make a real difference in the world.
We believe in your potential. We know that no candidate perfectly matches every qualification. If you’re excited about this role and meet most of our requirements, please apply! We’re eager to support your growth and development within our team.
EverTrue is an equal opportunity employer. We’re deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.

• Manage new customer implementations from start to finish, including planning, execution, dependency management, and tracking milestones/deliverables, with consistent stakeholder communication.
• Manage reimplementation projects for existing customers, covering product add-ons, data resets, or CRM migrations.
• Act as the customer’s advocate and the main point of contact between our teams and the customer throughout the implementation.
• Continuously improve implementation processes, leveraging AI for agendas, to capture meeting minutes, and creating documentation
• Travel to customer locations as needed during the projects.
• Manage implementations efficiently, meeting timelines, updating stakeholders, and ensuring customer satisfaction.
• Handle customer change requests by coordinating with relevant internal resources.
• Work with the implementation consultant, the customer success team and other internal teams to achieve positive customer outcomes during the implementation
• Help new and existing customers prepare, transform, and automate data transfers to/from EverTrue.
• Identify and recommend EverTrue products and solutions aligned with customer needs, and relay opportunities to the account executive.
• Inform the customer success manager when the customer is ready for training.
• Identify and develop process improvements and tools with the customer operations team to streamline implementations.
• Manage internal technical documentation and propose updates to customer-facing documentation with the enablement team.
• Support the sales team on pre-sale calls to discuss implementation, automation, and authentication requirements.
• Undertake special internal projects as assigned by leadership, based on skillset and availability.