Quality Analyst

at  Webhelp

Job Advert
Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team in Johannesburg, for one of our amazing campaign.
A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under pressure.
If you’re a driven, positive and motivated individual, looking to join a well-established company who values their employees then look no further and apply today.

• Calibrating evaluations, produce alignment measure and insight
• Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans, understand progress to plan and measure improvements
• Driving local quality calibration plan
• Conducting site calibration to ensure consistency across the business
• Supporting calibration accreditation initiative
• Supporting academy accreditation
• Completing complaint investigation and transcript requests
• Capturing continuous improvement opportunities and close loop through effective coaching
• Producing actionable insight and recommendations