Query Analyst - Health Systems

at  Discovery Ltd

Business Unit: Discovery Health
Function: Information Technology
Date: 22 Jul 2024
Discovery Health Systems (DHS)
Query Analyst – HBS Health Benefit Solutions
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Health Systems (DHS) – Health Benefit Solutions
The Discovery Health Systems (DHS) is a world class software development house that enables the Discovery Health Business to use digital transformation as a competitive advantage. It focuses on rapid quality software delivery. Innovation and excellence are key attributes to all our initiatives. The skills and expertise in the team allows a diverse product development on all strategic, tactical and operational changes. Our environment is fast-paced and demands energy, drive, enthusiasm, ownership and creativity, but it rewards with an extremely fulfilling and stimulating environment that actively supports career growth and development.
Key Purpose
Primarily handling Problem Incidents on the SNOW(Service Now) system raised by the Problem Management team (though may encompass other channels such as email or face to face interaction) by using knowledge of Discovery Health products, rules and systems to determine the validity of the reported issue. To facilitate this, the use and/or creation of ad hoc SQL / PLSQL reports to identify scope and risk of correctly reported problems is required. If issue is not a training issue or a known system function, then log this issue with the appropriate steam in the HBS / or even broader DHS team for correction with the BA/ Developer involved in the project/change. Impact analysis of said problem is also required.

Areas of responsibility may include but not limited to:

• Problem analysis and investigation of reported problems using technical tools eg: SQL
• Clear up ambiguity regarding a problem by using in depth analysis
• If required, revert to stakeholders if technical issues require business decisions to proceed and answer any queries from the development team.
• Identify the cause of unexpected system errors and run the Impact analysis
• Liaise directly with developers and development managers to arrive at solutions
• Solution proposal

Personal Attributes and Skills

BEHAVIORAL SKILLS

• Tenacity, Stress management, Persuasion, Client orientated, Analytical thinker

TECHNICAL SKILLS

Analytical, Troubleshooting techniques, Business writing (reports) and presentations

Education and Experience

• Matric and/or relevant IT qualification
• Oracle SQL/PLSQL
• Product knowledge and understanding of the IT environment
• Minimum 3 years’ experience in an IT environment or Health Insurance Industry
• Understand SDLC process
• Technical knowledge of MS Office, CA (preferable) and Paradigm (preferable)

Please refer the Job description for details