*PREVIOUS APPLICANTS, PLEASE DO NOT RE-APPLY*

Applications are invited for the post of Receptionist/ Administrator.
Are you looking for variety in your role? If so, please apply for our reception/ admin role.
Milton Surgery is a friendly and progressive GP Practice with a reputation for excellent person-centered care and innovated working. We are a well-established and respected Medical Practice, consisting of 8,000 patients circa, working from a custom built Health Centre in North East of Edinburgh. Milton Surgery is within easy commute from the centre of Edinburgh and is within easy reach of The Borders, Glasgow, Fife and surrounding areas with good road and rail links providing easy access to the Practice and its many local amenities. We are a 6 GP Partnership, supported by 2 Salaried GPs, 1 Retainer GP, 2 Practice Nurses, 1 HCA and an experienced administrative team. This is a paperlite and Vision/Docman practice.
We are delighted to be expanding our administration team and we require a Receptionist/ Administrator to work on a rotational basis (early, middle and late shifts, exact times will vary due to contracted hours) but these will be between the hours of 7.30am-6pm Monday to Friday. We are a busy and friendly GP Practice in Edinburgh. We are looking for someone who is enthusiastic, forward thinking, highly motivated, that will fit well into our team and will work hard to provide an excellent person centred care administrative service to our patients and our GPs. This is an exciting, varied and fast paced role with tasks including reception and telephone cover, prescription administration, patient record summarising, audio typing, document workflow management, dealing with medical reports et al.

JOB DESCRIPTION FOR POST OF RECEPTIONIST/ADMINISTRATOR

Main purpose of post: To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff. To provide administrative support to the immediate and wider Practice team.
Responsible to: Assistant Practice Manager/ Practice Manager

REQUIREMENTS OF THE POST

· An understanding, acceptance and adherence to the need for strict confidentiality and professionalism at all times.
· Excellent customer service skills
· Ability to use own judgement, resourcefulness and common sense to respond to’ enquiries and requests
· Excellent communication skills
· A positive and pro-active attitude and flexible approach to work, patients and colleagues
· Ability to think “outside the box” and see the bigger picture
· Must be team orientated
· Proficient user of Microsoft Office Packages; including an understanding of email use and folders within the IT packages
· The ability to self-motivate, organise and prioritise workload for yourself and colleagues.
· Adherence of responsibilities regarding Health and Safety within the workplace.

WE ARE LOOKING FOR SOMEONE WHO IS KEEN TO DEVELOP THIS ROLE FURTHER.

Previous General Practice and/ or extensive admin & customer service experience is essential.
Please apply by submitting your CV and covering letter by email to elaine.jenkins@nhs.scot
Closing date for applications is Friday 15th August 2025
General contact and informal enquiries to Elaine Jenkins, Practice Manager

RECEPTION DUTIES

Monitor flow of patients within the Practice and respond to queries. Manage the appointments system and report any problems or variations to the Reception Supervisor/Practice Manager. Ensure smooth operation of the telephone system, receiving, diverting calls and taking messages.

ADMINISTRATIVE DUTIES

Telephone calls to hospitals, care homes and patients for ambulances etc as required.
Follow procedure for prescription requests and order stationery/ stock or advise relevant personnel of stationery/ stock requirements
Typing of correspondence & processing medical report requests
Photocopying, faxing, scanning etc
Carry out any tasks as allocated