Receptionist / Adminstrator

at  The Grange Surgery

THE GRANGE SURGERY JOB TITLE: Medical Receptionist/Administrative Clerk REPORTS TO: Practice Manager/Assistant Practice Manager —————————————————————————————————————– MAIN DUTIES/KEY TASKS Receiving patients at reception for appointments in a cheerful and professional manner at all times Dealing with telephone calls promptly, cheerfully and in a professional manner at all times. Logging onto the phone system to help each morning and at busy times Making/cancelling appointments for patients, doctors, nurses, in-house clinics Data entry regarding patient contacts on computer whether by phone or letter Solving queries, for example, prescriptions, chasing up hospital letters, results, etc. Dealing with pathology reports, Emis and workflow systems Generating repeat prescriptions Keeping up to date with changes Administration (yet to be verified as to the exact area of responsibility) Opening and distributing mail, date stamping and scanning the correspondence onto the computer and forwarding to the appropriate person or administrative section or directly into the patients clinical record Signposting patients to correct services Booking appointments on cross-organisational slots Accurately recording telephone conversations and patient data POST/EMAIL/PHOTOCOPYING Ensuring that any urgent results received, either via e-mail or telephone are given to the appropriate doctor Photocopying when required Action and logging of e-mails incoming and outgoing, urgent and non urgent Preparing post to other agencies and hospitals ready for collection OTHER DUTIES Liaise with members of the Primary Health Care Team Liaise with other agencies Social Services etc Liaise with Chemists Dealing with laboratory specimens Sorting out hospital appointments The above list is not all inclusive and we would expect that appointed personnel would offer their services and train to acquire the appropriate knowledge to cover in time of sickness / holidays etc. and would work at all times using their initiative

Please refer the Job description for details