Receptionist

at  Cwm Taf Morgannwg University Health Board

The Receptionist will be the first point of contact for visitors to department. They will work as part of a busy team providing professional reception duties and comprehensive clerical support to the service, maintaining confidentiality at all times.
The post holder will perform front of house duties and be expected to liaise in a professional manner with patients, colleagues, members of the public and other agencies involved in patient care as well as undertaking a wide spectrum of duties within the confines of the role.
The post holder will be expected to use their own initiative when undertaking duties.
They will help to achieve the highest standards for patient care, which reflects the quality and standards and mission of the University Health Board, following appropriate systems, procedures, policies and processes.
To plan their own day to day tasks and duties.
To communicate effectively with patients on a face-to-face basis, or via the
telephone, using tact and diplomacy to relay routine information and
overcome any barriers to communication such as hard of hearing, learning
difficulties.
To ensure confidentiality is maintained at all times
To book Consultant led clinics, and obtain patient notes in preparation for
the clinics.
To book therapist appointments on Welsh PAS (Myrddin) Patient System,
and sending out appointment letters.
To respond appropriately and efficiently to all external and internal
telephone queries, using initiative to deal with routine queries and
questions.
To maintain effective communication with all members of the multi-
disciplinary team.
To maintain an up to date taxi control log
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

WE LIVE BY OUR CORE VALUES:

We listen, learn and improve
We treat everyone with respect
We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Please refer the Job description for details