Receptionist

at  Greater Manchester Mental Health NHS Foundation Trust

The post holder will be responsible for providing clinic administration and reception support for the CMHT Services. This will include receiving and greeting service users and their carers into clinic areas whilst recording the service users’ attendance and clinical outcome on the electronic patient record system (EPR), along with other administrative duties commensurate to the grade.
The post holder will be interactive with the general public, nursing, medical staff, professionals and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.
The reception service opening hours are at present, 9:00 am – 5:00 pm, Monday to Friday. A flexible approach to working is essential.
In order to meet the needs of the Trust services you may be required, from time to time, to work outside of your normal area of work to cover absence / sickness. The Trust reserves the right to change your normal area of work to any other location within the Bolton Trust services.
Be the first line of contact for both face to face and telephone visitors and service users
Responsible for communicating effectively and professionally to service users, carers and other members of staff at all times.
Responsible for checking and recording all patients demographic details and entering onto the EPR (electronic patient record) system
Responsible for clerical processes associated with the non-attendance of outpatients and assist with the booking in of service user appointments.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world’s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Please see attached job description and person specification
Staff benefits

Please refer the Job description for details