Receptionist

at  Melia Hotels International

“THE WORLD IS YOURS WITH MELIÁ”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

RECEPTIONIST

Mission: To provide an efficient and courteous service to guests at all times.
Receptionist

Responsibilities will include, but are not limited to:

• Ensure that all guests are welcomed and checked-in into the hotel in a warm, genuine & professional manner & when possible addressed by their name. To be fully conversant with check-out procedures in an informative & helpful manner.
• Project a helpful and enthusiastic attitude while offering choices, anticipating & identifying guest expectations, in order to ensure that guests’ needs are met & where possible exceeded.
• Beware of the current hotel availability and propose up-sell and cross-sell whenever it is possible, to maximize room occupancy and hotel revenue.
• To present all accounts to company and agency bills with compliant back-up. Provide to our guests the corresponding invoice related to payment taken.
• To observe all security, health and safety regulations. To be fully conversant and capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.
• To carry out all duties with due regard for the specifications of relevant & related legislation. To undertake any other reasonable duties as directed by senior reception staff or management.
• To file all new arrivals registration cards after they have been completed by the guest with their personal details, ensuring contact details are accurate.

What are we looking for?

• OPERA knowledge
• Fluency in English and additional Spanish would be beneficial
• Prior experience in a similar role

The successful candidate must already have eligibility to work in the UK.

• Ensure that all guests are welcomed and checked-in into the hotel in a warm, genuine & professional manner & when possible addressed by their name. To be fully conversant with check-out procedures in an informative & helpful manner.
• Project a helpful and enthusiastic attitude while offering choices, anticipating & identifying guest expectations, in order to ensure that guests’ needs are met & where possible exceeded.
• Beware of the current hotel availability and propose up-sell and cross-sell whenever it is possible, to maximize room occupancy and hotel revenue.
• To present all accounts to company and agency bills with compliant back-up. Provide to our guests the corresponding invoice related to payment taken.
• To observe all security, health and safety regulations. To be fully conversant and capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.
• To carry out all duties with due regard for the specifications of relevant & related legislation. To undertake any other reasonable duties as directed by senior reception staff or management.
• To file all new arrivals registration cards after they have been completed by the guest with their personal details, ensuring contact details are accurate