Receptionist

at  The Royal Wolverhampton NHS Trust

Pattern: Various
We are looking to recruit a part time Receptionist to work in the Urgent Treatment Centres as part of our Emergency Services Directorate.
You will need to have a flexible approach to work as you will cover various shifts across both of thenUTCs. Phoenix Health Centre is open 365 days of the year 0800 hrs to 2000 hours and New Cross UTC is open 24 hours per day 365 days of the year.
This role is primarily patient centred and a caring, professional attitude is essential to your success. You will be working within a team of clinical and administrative staff where team work and excellent communication skills are essential.
As part of the team you will be registering patients onto the Trust computer systems and carrying out a variety of administrative tasks. Knowledge of all common computer applications including Word is essential. Specialist training will be given on ‘in house’ systems.
You should have a good standard of general education and have qualifications in English & Mathematics e.g. GSCE or equivalent.
It is desirable that you have held a full UK Driving Licence for at least 2 years.
The role will encompass dealing with patients, clinical and non-clinical staff by face to face and telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met.As part of the team you will be registering patients onto the Trust computer system whereby accuracy is essential.
Working knowledge of all common computer applications including word is essential, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on ‘in house’ systems.
You should have a good standard of general education and have attained qualifications in English & Mathematics e.g. GSCE or equivalent. You will also require a clear understanding of the concept of confidentiality of personal health information.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
To provide efficient and confidential support to the Urgent Treatment Centre, by delivering a comprehensive, high quality, accurate reception service. Ensure that all enquiries are completed according to departmental procedures and within set quality standards.
To provide a comprehensive service where the service user/professionals receives a full explanation and response to their enquiry.
To communicate accurately by telephone, email and other appropriate means.
To keep accurate records of all referrals into the Service.
To accurately complete any documentation that is required to process referrals into the service.
To accurately record patient details on System One and any other IT programmes as required.
To file all registration documents and keep in the department for statistics and auditing purposes.
To maintain an effective electronic and paper based filing system.
To be directly involved in any pilots, programmes or initiatives within the Urgent Treatment Centre.
To Support all staff at the Urgent Treatment Centre to ensure that the service runs effectively and efficiently.
To provide reports from the system as required and send appropriately as instructed.
To use a variety of communication styles to ensure effective telephone/face to face communication; this includes working with those who may have difficulties in communication, who are vulnerable, from a range of cultural backgrounds.
To deal with and support patient pathway as they are developed and agreed within the health care system.
To continuously work to develop systems that will improve the efficiency, effectiveness and support the smooth running of the department.
To undergo and training/development as required.
To assist in training new starters.
To adhere to all local and Trust wide policies and procedure.
To ensure that effective lines of communication are maintained between the service and other members of the Trust.
To act as a first point of contact for people contacting the department, either by telephone or in person, presenting at all times a welcoming, friendly and helpful attitude.
To liaise with staff at all levels across the Trust on matters relating to the department.
To liaise with professional groups, individuals and agencies regarding the department.
Attending meetings, taking notes/minutes if required

Please refer the Job description for details