Regional Manager

at  Caridon Group

Bristol, England, United Kingdom - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate04 Nov, 2022GBP 43500 Annual04 Aug, 20223 year(s) or aboveSocial HousingNoNo
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TITLE: Regional Manager
ROLE: To manage and overlook Caridon’s social housing properties in Bristol.
REPORTS TO: Director of Housing
REPORTS IN: Building Manager
Universal Credit/Housing Benefit Officer
Office Administrator
Hours: Full time - 40 hours. Monday to Friday (with availability on weekends)
Location: Bristol
Salary: £40-£43,500 per annum


  • To regularly visit all portfolio blocks of properties in Bristol and to overlook and manage both satellite offices which manage the buildings.
  • To work closely with our sister company who is the developer and landlord of the property in the handover process for new properties and to work through any maintenance and other issues related to current buildings under management.
  • Closing all portfolio income sheets at the end of the month and ensuring all property accounts are reconciled.
  • Ensuring all payment remittances are being logged on the day they arrive and issues are being raised straightaway with Housing Benefit (HB) and Credit Control. Once remittances come in to monitor the collection rate vs optimal rents on a weekly basis and driving top line revenue by setting targets for Property Managers.
  • Working with Building Managers (BM) on daily/weekly basis and working through their various issues including HB, top-up, Legal, returning property etc.
  • Ensuring properties are advertised as soon as they become available and are rented quickly and efficiently while finding a suitable tenant and offer a good level of customer service
  • On a monthly basis to report on the number of issues by department and BM and building the data over the months to come so we can monitor how many issues are being resolved/added each month.
  • To regularly communicate with accounts and credit control department to ensure tenants who are short in rent have been made aware of how much they owe, provided with a rent statement and arrange a monthly payment plan
  • To take appropriate action with the tenants that are in arrears and explore all options by mediating with tenant or tenant referral company and taking legal action and debt recovery where required
  • To work closely with maintenance department and ensure quick turnaround on all maintenance issues and that tenants are receiving the best customer service and living in good quality habitable conditions
  • Ensuring checklists are followed for: the sales process, signing up a property/tenant and returning a property. As well as on going BM issues such as dealing with HB, credit control or legal issue.
  • Managing the daily duties of B.M. and keeping good communication and ensuring feedback is acted upon by B.M.’s.
  • Reviewing all post and correspondence and ensuring issues such as legal and tribunal matters are efficiently being dealt with.
  • Ensuring a high level of service is given to tenants and problems are being resolved efficiently. Also managing and pushing positive online reviews on a weekly basis, as well as local housing/ letting award nominations.
  • Problem solving and assisting with complex matters to do with the tenants, that the B.M.’s are unable to resolve themselves.


Min:3.0Max:8.0 year(s)

Real Estate/Mortgage

Accounts / Finance / Tax / CS / Audit

Real Estate




Bristol, United Kingdom