Regional Operations Manager

at  The Social Hub

YOUR MISSION SHOULD YOU CHOOSE TO ACCEPT IT:

As a Regional Operations Manager, you will be responsible for running a smooth TSH operation together with the Hotel Manager and the Operations team of the hotels in the regions of Amsterdam, DACH, and France. You will work on a project base which will result in you being focussed & staying at one location at a time.
You’ll oversee all ‘Front of house’-areas, such as reception, coworking, and our unique food & drink outlets. As our Community Manager (Operations Manager), you’re always open and available with a friendly smile - for your team or to meet every need of the TSH community (but also answering the questions of random strangers). You make sure that the team provides the highest level of service, always delivering on what sets TSH apart; our guest experience. You keep a constant eye on a clean, safe and inclusive working environment, as well as meeting all financial goals for sales and expenses. What would we do without you?

IN CASE YOU DON’T KNOW WHO WE ARE…

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

PERFORMANCE:

• You’re always looking for opportunities to generate revenue, while providing added value to our guests.
• You’re responsible for assisting the hotel manager by keeping costs in line within your departmental budget.
• You manage daily revenue targets and drive commitment within the team to achieve the best possible monthly results.
• You’ll manage running costs, from sales to guest supplies and any other operational related costs.
• You’ll monitor daily performance, including points of sale, room revenues & quality.

You’ll be responsible for these 3 different - but equally important - cornerstones of the hotel: