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Remote Customer Service NC Residents Only at Alorica

Humble, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

15.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Issue Resolution, Documentation, Upselling

Industry

IT Services and IT Consulting

Description

Position: Customer Service Representative Location: Remote Terms: Full-time Pay: $15/hr Join Team Alorica At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within! But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services

Responsibilities

Assist customers with issues and concerns they are experiencing during the use of the product and/or service. Document call-related information for auditing and reporting purposes.