Renewals Account Representative

at  Open Text Corporation

• Providing exceptional service by reaching out via phone on a consistent basis and building strong customer relationships. In addition, providing a consultative and proactive process to producing competitive renewal quotes. • Consulting with internal sales teams to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer

• Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory
• Cultivating strong business relationships with the Account Executives and other stakeholders
• Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s support programs
• Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers.
• Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
• Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.
• Demonstrating high attention to detail to review and process incoming purchase orders and payments.
• Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.