Repairs Liaison Officer | Home Counties

at  Serco Plc

Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract Type: Part Time, Permanent
Location: Travel between RAF Brize Norton Oxon, OX18 1DR and RAF High Wycombe, HP14 4UE
Working Hours: 12 hours per week, Tuesday and Wednesday (with overtime at managers discretion)
Salary: £23,000 pro rata
Are you an experienced Customer Service professional with an interest in the Armed Forces?
VIVO are seeking a Repairs Liaison Officer to build and maintain excellent relationships with our Forces families and act as liaison between our Accommodation repairs teams and our service users.
As part of your role, you will be travelling to RAF Brize Norton, RAF High Wycombe and sites inbetween to host coffee mornings and drop ins to provide an inclusive and engaging forum to speak with the families at housing clinics to help with complaints and issues and offer support to the community. In addition to this, you will organise social value activities in the local community and ensure queries, complaints and issues are responded to, with the support of our repairs teams, in a timely manner.
What you’ll need to do this role
To be successful in this role, you must have experience of working in a customer facing role, with some experience of dealing with military customers, be an ex-forces member, or come from the Forces families community.
You should have excellent communication and interpersonal skills with the ability to resolve conflicts, deal with surprises and establish credibility with demanding partners, the ability to elicit and meet customers’ requirements with empathy, strategic insight and a commitment to meet their future as well as present requirements, and are able to use Microsoft packages confidently (Teams/Excel/Word etc.)
If you have experience of planning and hosting events that would be an advantage, but is not essential.
This role will require you to travel to remote sites weekly therefore it is essential that you hold a clean and valid UK driving licence or can travel to remote locations without the use of public transport.
You must be able to pass SC Clearance to be considered for this role.
What we offer
Fuel to be expensed
Up to 6% contributory pension scheme
25 Days annual leave
Volunteer leave
Established reward and recognition scheme
One paid professional subscription
Life Assurance Policy
Employee discount and reward schemes
Interesting, varied, and enjoyable work
A company that recognises your contribution
Training opportunities and qualifications within a supportive environment to ensure career progression
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter

Please refer the Job description for details