Research Consultant Customer Experience

at  Blauw Research

Maarten van den Broek
Business Lead Customer Experience
+31 6 2902 3349
Maarten.vandenbroek@blauw.com
40 hours
Senior: > 5 years of experience
Research Consultant Customer Experience
Are you a driven quantitative researcher who enjoys using research to help organizations achieve an optimal Customer Experience (CX) and can you wait to specialize, grow and work in the field of customer experience at a top research company in beautiful Rotterdam? If you can answer these questions with a “yes!”, we are looking forward to your application!
As a researcher you will mainly work on research in the field of Customer Experience. An entrepreneurial character and a touch of self-conceit make us happy! In combination with your hands-on mentality -which has made us big in Rotterdam- you will contribute to the realization of Blauw’s plans and strategy. Want to go down a storm? You are not afraid of that, because you are convinced that this is the only way you can learn fast.
As a Research Consultant Customer Experience, you will work from A to Z on a variety of research projects. From recognizing and translating customer needs into a research design to writing and presenting the research results. You proactively communicate with the client about the progress and coordination of operational issues of the project. You work independently, but always have a colleague by your side, with whom you collaborate on projects.

What will you do?

• Recognize and translate client needs into a winning research proposal;
• Managing CX projects in which you are involved from A to Z;
• Translate research findings into concrete adjustments in strategy, processes, services and communications;
• Provide presentations, workshops and interactive sessions for clients;
• Spreading your expertise by writing a blog, challenging other colleagues and training juniors, for example.

We have a perfect match if:

• You have knowledge of and enthusiasm for Customer Experience;
• You are a driven, quantitative researcher with at least 5 years of relevant work experience;
• You have experience at a research firm, but this is not necessarily required;
• You handle research data well using SPSS and Excel;
• You have a commercial focus and are able to achieve set goals;
• You possess a strong customer-oriented drive;
• You are communicative, proactive and ambitious. You are open to feedback and are not afraid to give it;
• You feel at home in an open, flat and self-organizing organization.

What we offer you
Develop yourself
It is important to us that you continue to develop yourself. Employees are given the space to deepen knowledge and the freedom to choose their own route to success.
Cool club people
You’ll work with colleagues who want to move forward and encourage each other to make it ever a little better, smarter or easier for our customers and ourselves.
Most beautiful workplace in Rotterdam
You can use our mega terrace above City Hall Square to work, have lunch, coffee, meetings or exercise with colleagues.
Nice working conditions
Bonus for achieving annual goals.
The freedom to decide where and when to work. In addition to occasionally working from home, it is nice to meet in the office.
A full and healthy lunch will be waiting for you every afternoon.
Twice a week there is a Blauw Bootcamp on our roof terrace or in downtown Rotterdam.
A weekend away to the Ardennes or the Austrian snow.
24 vacation days per year for full-time employment and the opportunity to redeem additional days.
A good mobility arrangement: use of the NS Business Card for public transportation or an allowance for travel expenses for own transportation.
Bonus for achieving annual goals.
The freedom to decide where and when to work. In addition to occasionally working from home, it is nice to meet in the office.
A full and healthy lunch will be waiting for you every afternoon.
Twice a week there is a Blauw Bootcamp on our roof terrace or in downtown Rotterdam.
A weekend away to the Ardennes or the Austrian snow.
24 vacation days per year for full-time employment and the opportunity to redeem additional days.
A good mobility arrangement: use of the NS Business Card for public transportation or an allowance for travel expenses for own transportation.
Bonus for achieving annual goals.
The freedom to decide where and when to work. In addition to occasionally working from home, it is nice to meet in the office.
A full and healthy lunch will be waiting for you every afternoon.
The application process
First encounter
Is there a mutual click?
Second interview or assessment
With your potential colleagues
A working conditions
proposal
By mail
Yes, I want to!
Contract
Do we have a match?
If you are convinced to be our new Research Consultant Customer Experience, we would like to receive your resume and cover letter via the application button.
These will be your colleagues
Maarten van den Broek
Business Lead Customer Experience
Carmen Bogers
Strategic Research Consultant Customer Experience
Sanne Kempers
Research Consultant CX & yourUX
Julie Postel
Research Manager Customer Experience
See the entire team
Do you have questions about this position?
‍
Maarten van den Broek
Business Lead Customer Experience
+31 6 2902 3349
Maarten.vandenbroek@blauw.com
We would like to get in touch with our new colleague ourselves
Acquisition in response to this vacancy is therefore not appreciated.

• Recognize and translate client needs into a winning research proposal;
• Managing CX projects in which you are involved from A to Z;
• Translate research findings into concrete adjustments in strategy, processes, services and communications;
• Provide presentations, workshops and interactive sessions for clients;
• Spreading your expertise by writing a blog, challenging other colleagues and training juniors, for example