Job Title: Resource Planner
Location: Home based
Salary: £25,545 p.a.
Contract Type: Permanent
Hours: Full time, Monday to Friday (8:30am - 5pm)
Right to live and work in the UK is required for this role

ABOUT US

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.

ROLE SUMMARY

The role of the Resource Planner is to conduct operational planning activities within a given area of Resource Optimisation. The purpose of which, is to provide clients and/or resource pools with optimised plans to deliver the best service possible according to client requirements, whilst balancing this with maximising revenue and achievement of KPIs or compliance rates.

MAIN DUTIES AND RESPONSIBILITIES

• Working in conjunction with the Capacity Planning team to determine the appropriate levels of resources to be planned by client.
• Identify and resolve gaps in clinical delivery headcount and competencies to ensure that coverage is provided, and continuity of service is preserved.
• Maintenance of schedules in an agreed, standardised format, ensuring data is accurate at all times.
• Ensuring shrinkages (e.g., absence, holidays, training, meetings) are approved and managed in line with forecasts and guidance and recorded appropriately.
• Re-planning to accommodate changes to schedules, cancellations, absence of practitioners, priorities etc., whilst fully understanding and being able to articulate the impact of changes.
• Work in conjunction with the Real Time Team to monitor schedule adherence and identify opportunities for improvement to maximise productivity and utilisation, KPIs and service credits, or to minimise the impact of unplanned changes.
• Identifying issues within the plans and proposing solutions to resolve.
• Working very closely and establishing strong relationships with Practitioners, Clinical Performance Managers, Customer Operations Managers, Client Services teams, and Clients (where relevant to the role).
• Working with agency or associate practitioners to determine schedules and plan accordingly.
• Setting up the planned schedules within the booking system, ensuring they are accurately setup to reflect restrictions (e.g., specific clients, specific interventions) and in line with practitioner working patterns.
• Identifying opportunities for improvement within planning processes.
• Setup and editing of streaming groups in line with flexing demands, leavers and joiners and contracts onboarding.
• Working in line with the Optima Health values – Shaping Tomorrow, Do the Right Thing, One Team, Never Too Big to Care
• Conduct other ad hoc tasks commensurate with level of responsibility as requested.

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIRED FOR THE ROLE

• Previous experience of planning and scheduling activity in a complex delivery, multi-site, multi-disciplined operation is desirable
• Excellent analytical skills
• Demonstrable influencing skills, able to adapt style as required to persuade and gain support of stakeholders
• Excellent communication skills, both written and verbal
• Able to think logically and construct sound, persuasive arguments, enabling effective decision making
• IT literacy: Able to confidently use MS Office Applications, such as Word, Excel, Outlook, MS Bookings, Forms etc