Retail Operations Manager ($10-49.9M)

at  Navy Exchange Service Command

Job Number: 240002MZ
Primary Location: Italy-Caserta-Gricignanodi Aversa
Organization: Europe District Admin
Pay Range: 61,878 - 75,000 (DOEQ)

JOB SUMMARY:

Manages operational support and services functions. Works in conjunction with the management team to implement store programs, control and reduce operating expenses while maximizing customer service and operational performance.

• Manages operations which may include all or a substantial combination of store support functions, customer service, front end operations, back room operations, facilities, administrative functions, personalized services, food and automotive.
• Manages an operating budget to include expenses, sales and profits. Analyzes financial statements and other pertinent data to evaluate performance. Identifies and executes operational efficiencies, with focus on improving profitability.
• Coordinates store staffing requirements in accordance with NEXCOM policies and procedures with appropriate departments. Develops and maintains work schedules through the Workforce Management system, interviews and hires personnel, and monitors and controls payroll expenses.
• Manages sales audit and cashier cage operation (where applicable), cash collection, and control.
• Oversees the collection of accounting data, documents, and reports from operational areas and submission to appropriate office for processing as well as coordination of annual physical inventory for assigned area.
• Coordinator for IT equipment/service issues and base supporting departments as appropriate (e.g. public works, federal fire department, safety, security).
• Supervises assigned personnel. Staffs key vacancies, evaluates performance, takes corrective action, etc.
• Receives and handles customer complaints; determines method for resolving issue. Identifies opportunities for increasing customer service and satisfaction.
• Ensures the efficient operation of receiving and stock replenishment functions.
• May coordinate annual physical inventory.
• Responsible for facility maintenance, equipment, cleaning (where applicable), facility improvement projects and fixed assets, etc.
• Ensures compliance with safety, security and fire prevention policies for all facilities in collaboration with Asset Protection/Safety department.
• Functions as Contracting Officer Technical Representative (COTR) for various vendor contractors and concessions as applicable.
• Coordinates and manages store maintenance and housekeeping requirements to NEXCOM standards.
• Ensures compliance with all NEXCOM policies and procedures.
• Reports to the General Manager, Exchange Manager or equivalent.
• Performs other related duties as assigned.