Retirement Administration Admin

at  United Parcel Service

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

JOB SUMMARY

UPS is seeking a Retirement Administration Admin to support the day-to-day administration and functional responsibilities associated with retirement. He/She processes retirement estimates, retirement applications and manages general correspondence for the deferred and active population for all UPS Administered Plans. The Retirement Administration Admin also guides prospective retirees through the retirement process with daily phone inquiries, performs data analysis, and researches potential discrepancies in employee records.
The ideal candidate has production based/contact center environment experience and is comfortable successfully hitting weekly tracked goals. He/She also has research and analytical skills in order to successfully process benefits applications.

QUALIFICATIONS

Requirements

• Must reside in the same geographical location as the job or be willing to self-relocate to the area
• Must be willing and available to report to the corporate office in Atlanta on a daily basis
• Possesses excellent written, verbal and interpersonal communication skills
• Demonstrates strong organizational skills and attention to detail
• Displays analytical skills
• Exhibits strong time-management skills; effectively multi-tasks
• Demonstrates ability to effectively problem-solve
• Possesses intermediate skills in Microsoft Office products or equivalent software

Preferences

• Previous experience in a customer-facing role
• Bachelor’s Degree

• Processes retirement applications, estimates and general correspondence associated with active, terminated and deceased populations
• Manages administrative processing of benefits Supports and counsels participants through retirement process
• Research/Resolve data issues
• Performs data Integrity audits as assigned
• Possesses ability to manage and maintain electronic files