Sales Operations Specialist - CCA

at  TD SYNNEX

WHAT WE’RE LOOKING FOR:

• Proficient in English (level B1 or higher) required.
• Ability to assimilate research data from various sources, analyze, and recommend appropriate actions.
• Skill in conflict resolution and ensuring productive outcomes.
• Strong interpersonal skills to build effective working relationships.
• Capability to work under stress and pressure while managing high workloads and deadlines.
• Proficiency in executing oral and written instructions and requesting clarification when needed.
• Clear communication skills to express ideas and convey necessary information.
• Ability to maintain confidentiality of sensitive information.
• Competence in preparing and analyzing reports and business correspondence.
• Quick learning ability for new systems and technology.
• Attention to detail with accuracy and efficiency.
• Analytical skills to recognize trends and details in numerical information.
• Strategic and tactical thinking abilities.
• Troubleshooting skills for system-related problems.
• Basic proficiency in relevant computer applications (spreadsheets, word processors, databases).
• Ability to work independently with minimal supervision.
• Knowledge and/or expertise in related areas of responsibility.
• Strong organizational and time management skills to drive tasks to completion.
• Capability to comprehend, integrate, and improve complex cross-functional business processes.
• Adaptability to change and flexibility to adjust as needed.

EXPERIENCE:

• 1 to 3 years of relevant work experience preferred.

EDUCATION & CERTIFICATIONS:

• High School Diploma required.
• Associate Degree in Business, IT, or a related field preferred.

DON’T MEET EVERY SINGLE REQUIREMENT? APPLY ANYWAY.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for

ABOUT THE ROLE

Join TD SYNNEX as a Sales Operations Specialist, where you will perform a range of critical activities including stock movements, allocation analysis, order prioritization, and open order management. This role is integral to maintaining the integrity of our sales order workflow and service level agreements (SLAs), enabling our sales teams to focus on revenue-generating activities and enhancing the overall customer experience.

WHAT YOU’LL DO:

• Enter orders into the system.
• Review, research, and ensure orders meet requirements.
• Contact sales teams for order reviews, status updates, or additional information.Analyze and determine the validity of open orders, making decisions on order cancellations as needed.
• Monitor electronic orders, troubleshoot issues, and ensure resolution of orders “stuck” in the system.
• Update orders with priority levels to ensure timely processing in the first-in-first-out queue
• Review stock and determine availability and allocation.
• Manage stock for customer orders awaiting confirmation.
• Analyze order trends and provide recommendations to the sales team to mitigate negative impacts on business and customer satisfaction.
• Evaluate product availability against orders and provide feedback and recommendations to the sales team.
• Notify sales teams/management of required actions and make determinations on usage code changes.
• Perform additional tasks as assigned.
• Meet attendance and punctuality standards.