Sea Logistics Operational Care Specialist

at  KuehneNagel

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together?We are looking for a highly motivated Sea Logistics Operational Care Specialist to join us in Shannon!

YOUR SKILLS AND EXPERIENCES

• High level of attention to detail, communication, organizational skills in organizing, planning, assigning and controlling, decision making
• Flexibility and ability to work under pressure are the top attributes sea logistics Operational Care needs
• Fluent in English

YOUR ROLE

The Sea Logistics Operational Care Specialist is part of a team in the Operational Care Center responsible for coordinating transport activities.

YOUR RESPONSIBILITIES

• Creation and completion of shipment details in our internal data management system (e.g. carrier, vessel, item description, PO allocation)
• Coordination with customs agents, hauliers and carriers
• Creation of files for consolidation container (Master / Single)
• Handling shipments in alignment with shipping instructions included in SOP (if any) and taking into account national and international regulations, compliance, rate and routing information
• Transport document creation
• Invoicing
• Passive invoice acknowledgement
• Profit maximization through choice of suppliers
• Immediate report of problems, operation disputes or discrepancies to the direct operational report
• Monitor operational performance of carriers and other suppliers
• Escalation or creation of awareness if performance and commitments are not being delivered
• Initiation and resolution of any rate discrepancy
• Work with Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
• Support to Customer Care teams in resolving complains