Securities Services - Client Solutions – Associate

at  JPMorgan Chase Co

JOB DESCRIPTION

The Solutions Manager is a high profile position with significant responsibility as it is one of the first relationships the client will build with the J.P. Morgan team.

JOB SUMMARY:

The Client Solution team is responsible for the delivery of new and incremental business into J.P. Morgan for the EMEA region. The team plays a critical role in ensuring that deals are executed and onboarded efficiently and on time to maximize revenue opportunities. The purpose of the role is to proactively and positively drive and manage the implementation of new business into J.P. Morgan. The successful candidate will be responsible for Project Managing new and incremental deals, will gain an exposure to the many products that JPM offer, and will be encouraged to identify opportunities for continual improvements within client onboarding and drive these forward.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS:

• Self-starter with the ability to work in a pressurized environment
• Highly structured and methodical in execution
• Clear, articulate and concise verbal and written communication
• Ability to multi-task and prioritize workloads, strong time-management skills
• Ability to understand and resolve or escalate issues quickly
• Good knowledge of Microsoft Office Applications.

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS:

• Proven and demonstrable track record in Project Management, including management of virtual teams and complex projects
• Proven track record in client facing roles
• Knowledge of Securities Services Products

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Responsibility to provide ‘Best in Class’ Implementation client experience
• Full responsibility for the implementation of deals, from start to completion
• Project management of virtual teams comprised of representatives from various organizational disciplines (e.g. Sales, Product, Operations, Technology)
• Act as the face to the client, agreeing structure, requirements and operating models, meeting on a regular basis and providing updates and handling client concerns.
• Partner with the sales and account management teams to provide support and consultancy during the sales process, including support for RFPs and performing at client pitches, where required.
• Communicating clearly and effectively with Senior Sponsors and other key Stakeholders
• Actively manage the project progress by use of project plans, issues logs and status reports
• Identify and manage the escalation and resolution of issues and risks, sustaining project direction
• Ensure new business transitions seamlessly into BAU with zero issues
• Identify process improvements with subsequent ownership of improvement execution
• Ensure product and regulatory knowledge is current.