Senior Account Manager, Mid Market (Client Success) at Later

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

175000.0

Posted On

23 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, SaaS, Martech, Influencer Marketing, Revenue Growth, Strategic Planning, Communication, Collaboration, Relationship Building, Pipeline Management, Forecasting, Problem Solving, AI Literacy, Feedback Capture, Project Management

Industry

Software Development

Description

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity. We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest. We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. About this position: As a Senior Account Manager (Client Success) at Later, you will be responsible for driving customer retention, growth, and long-term success across a portfolio of enterprise clients. This role sits within our revenue team and is directly tied to net revenue retention (renewals and upsells). We’re looking for someone who thrives in fast-paced SaaS, Martech, or agency environments, and has hands-on experience in revenue roles such as Customer Success Manager, Account Executive, or Account Manager. You bring a proactive, strategic mindset, strong communication skills, and the ability to influence executives across client organizations. This is a high-impact, customer-facing role that reports to the VP of Client Success. It’s a great opportunity for someone who wants to combine strategic account management with creativity, cross-functional collaboration, and measurable business growth. Strategy Develop Mutual Success Plans and account maps for all assigned customers to drive expansion opportunities. Identify new growth opportunities within accounts and align Later’s solutions with customer business objectives. Act as a strategic advisor, demonstrating the value of Later’s products and services in solving client pain points. Apply AI literacy to streamline and scale repeatable customer success workflows. Technical / Execution Own renewals, upsells, and cross-sells within your book of business, partnering with Sales to achieve revenue targets. Build relationships with influential executives (VP and C-Suite) to uncover strategic priorities and align Later’s solutions with their goals. Serve as the “Voice of the Customer” by capturing feedback and partnering cross-functionally with Product, Support, Finance, Sales, and Services. Team / Collaboration Partner with the Later Services team to project manage onboarding, campaign execution, and ongoing managed services. Collaborate across internal teams (Sales, Product, Marketing, Support, Services) to deliver customer outcomes and ensure alignment on success metrics. Build trust and long-term partnerships with customers, positioning yourself as their go-to advisor from onboarding through renewal. Research / Best Practices Stay current on influencer marketing, SaaS, and Martech trends to inform customer conversations and account growth strategies. Share best practices with customers and internal teams to drive adoption, retention, and innovation. What success looks like: You consistently achieve or exceed net revenue retention targets across your portfolio. Customers see measurable business impact from Later’s products and services and expand their footprint over time. You build strong relationships at both executive and day-to-day levels, ensuring continuity even when client stakeholders change. You are a trusted voice internally, bringing customer insights that shape product development and go-to-market strategy. What you bring: 5+ years in strategic account management, customer success, or sales roles with direct accountability for revenue retention and growth. Experience working with enterprise brands in influencer marketing, SaaS, Martech, or agency environments. Strong pipeline management and forecasting skills, with proven success in renewals and upsells. Exceptional written, verbal, and presentation skills—able to influence users, decision makers, and executives. Demonstrated ability to act as a trusted advisor, making actionable recommendations that drive customer business goals. Proven track record of building positive relationships with key stakeholders, including successors in fast-changing client organizations. Strong cross-functional collaboration skills, with experience working across Sales, Product, Support, and Services teams. How you work: Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear. Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights. Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement. Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high. Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth. Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity. Our approach to compensation: We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors. Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only. To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package. Salary Range: $130,000 - 175,000 OTE #LI-Hybrid Where we work: We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located. Diversity, inclusion, and accessibility: At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

Responsibilities

As a Senior Account Manager, you will drive customer retention and growth across a portfolio of enterprise clients. You will act as a strategic advisor, demonstrating the value of Later’s products and services to solve client pain points.