(Senior) Customer Success Manager - Nordics

at  Dataseat

WHO WE ARE

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms.

WHO YOU ARE

We are looking for an experienced professional with a solid background in customer success management or client management within adtech, digital advertising, or media agencies. With a great combination of both interpersonal and analytical skills, you are a true problem solver with a strong customer-centric mindset.

• Managing a portfolio of key accounts, acting as the main point of contact for all customer-related matters
• Develop and maintain strong, long-term relationships with clients to ensure high levels of satisfaction and retention
• Defining and executing media strategy and media plans for key accounts
• Collaborate with internal teams including business development, product, marketing, and ad operations to deliver a seamless experience for clients
• Identify opportunities for up-selling and cross-selling solutions and services to customers
• Conduct regular check-ins and QBRs with agencies and brands to understand their needs and ensure they are leveraging the full value of Verve’s solutions
• Provide clients with insights, best practices, and recommendations to optimize their outcomes