Senior Director, SMB Europe

at  Paypal

THE COMPANY

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary: Our Global Markets organisation is seeking a high-performing Senior Director of SMB for our European Business. The focus of this role is the commercial management of our SMB segment in-market, covering the full lifecycle from acquisition to engagement and retention. The role is highly visible in the organisation and reports into the SVP Europe, within the Global Markets Organisation. It involves frequent collaboration with senior leaders in the Global SMB organisation, Product, Sales, Partner Management, Risk and Analytics.
Job Description:

REQUIRED SKILLS INCLUDE

• Commercial management experience with P&L accountability, preferably in the SMB segment.
• 10+ years of experience in managing teams and leaders ideally across multiple geographies. Track record of achieving targets across a multi-team organization.
• Excellent communication skills and ability to collaborate and influence effectively in a complex, matrixed organization.
• Exceptional commercial acumen and command of KPIs and financials combined with first-rate executive-level storytelling. Strong analytical mindset and proven ability to turn data into action.
• Creative thinking beyond the boundaries of existing practices and mindsets and ability to instil within a team.
  For the majority of employees, PayPal’s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

WHO WE ARE:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

• Own SMB performance and product solutions in the region identifying improvement opportunities and develop winning segment strategies
• Manage performance against SMB KPIs and OKRs across Portfolio Growth, New Acquisition, Retention and Product Penetration.
• Localize the global SMB strategy ensuring product/market fit. Define the winning product value proposition, competitive strategy and commercial approach.
• Lead SMB Sales, define the distribution strategy, approach and targets.
• Act as the Voice of SMB for Europe to deliver actionable customer feedback into product and GTM teams
• Develop the SMB commercial strategy (pricing, incentives) in-line with the market and segment strategy.
• Leverage the Partner ecosystem to drive new merchant attach and optimize our product distribution
• Work with SMB Marketing to define SMB positioning and drive SMB campaigns (top to lower funnel).