Senior Director, Strategy & Operations

at  Udemy

ABOUT US

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.

ABOUT YOUR SKILLS

Process and Program Management: You bring a consistent system for project and program management that can be scaled across a global team and work to streamline and optimise marketing processes for efficiency and effectiveness.
Influencing: You develop relationships effectively up, down, and across the organisation and are able to strategically use these relationships to help move your work forward. You scope a solution that will “get to yes” and also are capable of pushing back on disagreement if they will not provide the outcome needed for the team or the business.
Decision Making: You use critical thinking to follow a defined decision making process and consider multiple perspectives. Upon making a decision, you are clear in your communication and ensure everyone is aligned in execution.
Coaching: You have strong coaching skills that allow you to actively listen and ask the kind of questions that will help you diagnose and effectively address issues.

ABOUT THIS ROLE

We are seeking a highly skilled and experienced professional to join our team as the Head of Strategy and Operations for the CMO. This strategic role is integral to the success of our marketing organisation, driving operational excellence, strategic planning, and cross-functional collaboration. The ideal candidate will be a proactive leader with a strong background in marketing, strategy, and operations and experience having led an operational marketing function.

WHAT YOU’LL BE DOING

Strategic Planning and Execution:Collaborate with the CMO and marketing and enablement leadership team to define, prioritise, and track strategic initiatives. Develop, document, implement, and monitor progress against monthly, quarterly, and annual planning processes to improve visibility within marketing and enablement and with other functions. Ensure alignment of marketing strategies with overall business goals and help define core KPI and OKR for the team.
Operational Excellence: Streamline processes to improve efficiency and effectiveness.Help coordinate, prep for, and run Marketing and Enablement Quarterly Business Reviews focusing on function performance, insights and trends Work across marketing and functions outside of marketing to facilitate data improvement to support more effective business operations. Manage budgets, resources, and timelines for marketing projects where applicable.
Cross-functional Collaboration: Act as a liaison between the CMO and other departments.Facilitate communication and coordination across teams.Drive cross-functional projects and initiatives.
Team Leadership and Development: Lead, mentor, and develop a high-performing team.Foster a collaborative and inclusive team culture.Provide guidance and support to team members.
Data-driven Decision Making: Utilise data and analytics to inform strategic decisions.Track and report on key performance indicators (KPIs).Identify opportunities for improvement based on data insights.
Stakeholder Management: Build and maintain relationships with internal and external stakeholders.Represent the CMO in meetings and communications as needed. Ensure stakeholders are informed and engaged.
Special Projects: Lead special projects and initiatives as assigned by the CMO.Manage high-priority tasks and ensure timely completion.

We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success