Senior IT Engineer

at  Linesight

Overview:
As a Senior IT Engineer, working in the IT Department at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. For us lasting trusted relationships are everything, both with our teams and our clients.
The Opportunity:
I
About us:

In this role you will:

• Provide second and third level support to our global end-users.
• Play a crucial part in the day-to-day operations of the IT Department, while also take ownership of some large-scale, strategic projects in the department.
• Share best practices with team members to enhance the quality and efficiency of support services.
• Assist and coaching other team members resolving complex technical issues under tight deadlines.
• Deliver services adhering to Incident, Problem, and Change Management processes.
• Manage issues or outages to resolution, communicating with both delivery and customer teams.
• Resolve assigned Incident, Request, Problem, and Change tickets in the ticketing system.
• Maintain relevant Asset and Configuration Item records in the system.
• Analyse, plan, and deliver infrastructure changes.
• Proactively manage regular tasks and respond to alerts.
• Maintain configuration and process documentation.
• Handle issues and challenges that have been escalated from Level 2 support.
• Contributing to IT and business projects.
• Assist the broader business with ad-hoc requests related to device and data security and IT policies.

We would love to hear from you if you have:

• A BSc or certification in a relevant discipline, or necessary industry certifications and experience.
• An understanding and / or certification in ITIL methodology
• A minimum 5 years’ experience in a similar role
• Advanced proficiency with Microsoft Desktop OS
• Strong knowledge of MS Azure / Office365 and PowerShell Scripting
• Strong knowledge of group policy concepts and methods
• Broad knowledge of applications in the Microsoft ecosystem: Intune & WSUS.
• Familiarity/Working knowledge of networking/network features and technologies including Enterprise firewalls, TCP/IP.
• Experience with VMWARE and VSphere operations.
• Exceptional troubleshooting skills and a commitment to delivering excellent service to our colleagues, through consistent process improvements.
• An eagerness to learn new technologies and stay up-to-date with cutting-edge industry trends.
• Detail-oriented, with strong organizational, time management and prioritisation capabilities.

Linesight is a highly successful global project and cost management consultancy that keeps clients coming back. And for that we have our people to thank. You see we’re not like the others. We’re different. Unique. It’s our fresh thinking and focus on what matters that has led to our evolving. We are on a journey working in some of the most exciting innovative sectors with some of the world’s most prestigious companies delivering major projects that deliver a more sustainable built environment. We have an open culture and a flat structure where you can expect to be treated with genuine care, respect, and empathy. With Linesight, you can truly discover the power of team!
Diversity, inclusion and accessibility
Linesight is committed to transparent, equal opportunity employment practices. We are building a diverse and inclusive organisation, accessible to all, based on having a safe culture which enables all our people to be their true selves. We are a people business, and we understand that the more inclusive we are, the happier our people and better our work will be. We will ensure that individuals with disability are provided reasonable accommodation to participate in the application or recruitment process and are accommodated in the workplace. If you require assistance or accommodation of any kind, please mention this in your application, we would love to hear from you

• Provide second and third level support to our global end-users.
• Play a crucial part in the day-to-day operations of the IT Department, while also take ownership of some large-scale, strategic projects in the department.
• Share best practices with team members to enhance the quality and efficiency of support services.
• Assist and coaching other team members resolving complex technical issues under tight deadlines.
• Deliver services adhering to Incident, Problem, and Change Management processes.
• Manage issues or outages to resolution, communicating with both delivery and customer teams.
• Resolve assigned Incident, Request, Problem, and Change tickets in the ticketing system.
• Maintain relevant Asset and Configuration Item records in the system.
• Analyse, plan, and deliver infrastructure changes.
• Proactively manage regular tasks and respond to alerts.
• Maintain configuration and process documentation.
• Handle issues and challenges that have been escalated from Level 2 support.
• Contributing to IT and business projects.
• Assist the broader business with ad-hoc requests related to device and data security and IT policies