Senior IT Project Manager, Customer Engagement Solutions

at  NORMET

WE ARE A FAST GROWING AND INNOVATIVE COMPANY WITH A MISSION TO LEAD THE TRANSFORMATION INTO A MORE DIGITAL AND SUSTAINABLE TOMORROW. WE ARE NORMET, A COURAGEOUS, COMMITTED AND CARING COMPANY WHERE EVERYONE HAS COURAGE TO SHINE.

We are looking for a

TO SHINE IN THIS POSITION, WE HOPE YOU TO HAVE:

• Relevant working experience minimum 5 years in project management tasks
• Master’s or Bachelor’s degree in a field of Information Technology, Mechanical Engineering or other relevant
• Extensive experience in leading IT projects, with a focus on Customer Engagement Solutions implementations or enhancements
• Proficiency in project planning, scheduling, resource allocation and budget management
• Ability to manage project scope, risks and changes effectively to ensure project objectives are met
• Experience in project management methodologies such as Agile, Waterfall or hybrid
• Understanding and experience of Customer Engagement solutions and platforms such as CRM, Customer Service and/or Field Service
• Capability to assess Customer Engagement Solutions system capabilities and recommend solutions that are aligned with the business goals
• Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels of Normet organization
• Experience in managing cross-functional project teams (internal/external)
• Experience of working for a multinational company and matrix organization; international experience is an advantage
• Fluent English both written and spoken; (other languages, e.g. Finnish, as plus.)
  Come and share your courage to shine with us: in a courageous, committed and caring company. Together with our customers, we have courage to lead the way in sustainable underground mining and tunnelling by building the safest places underground. This is an excellent opportunity for your professional growth in a fast-growing, global technology company. You’ll have a great opportunity to work together with our PMO team and IT partners to have an insight into important IT project deliveries. You will be reporting directly to the PMO Lead and have our collaboration and support network available, consisting of our other project, business, and IT professionals. Our work community also prefers working both f2f and remotely during the work assignments, and you will be provided with the proper tools and induction to the work tasks assigned to you. Our team is waiting for you to apply for this job!
  We are looking forward to hearing more about you. We welcome your application with your salary request and CV by Sunday 25 August 2024 through our career website: www.normet.com/careers. We will go through the applications and continue with potential candidates already during the application period, so do not hesitate to send an application if this position interests you!
  For further information, please, contact Suvi Eväkoski, PMO Lead, ([email protected]) or call, tel. +358 40 778 0885 on 14.08.2024 at 14-16.
  Come and share your courage to shine with us!
  Normet
  Espoo
  Kokopäiväinen, Vakituinen
  Julkaistu 09.08.2024

• Developing and maintaining project overall plan including scope, schedule, budget, resources
• Planning resourcing needs for own project(s) and partner/vendor management
• Reporting the project status to the project steering committee
• Delivering a successful project within schedule, budget and scope in accordance with the planned milestones and their deliverables
• Ensuring business and IT involvement and expertise within the project
• Supporting on resolving issues where organizational objectives may conflict with project objectives
• Maintaining continuous communications with the project team, steering group and local executives
• Preparing project management reports and updating steering committee status documents
• Supporting on resolving major issues related to priorities, requirements and procedures
• Analyzing and processing change requests arising during the project (scope creep, timeline and cost impact)
• Identifying and mitigating project risks and issues, developing contingency plans as necessary
• Supporting on resolving trade-offs in cost versus schedule versus business benefit
• Supporting project team members to ensure appropriate quality controls are in place