Senior Manager - Fraud Investigations

at  Emirates NBD

JOB CONTENT

Undertake investigations of fraud events across the ENBD, organize and coordinate resources to fulfil FP&IS and adhoc review requirements. This includes managing the fraud management oversight over international locations.

• Identify and submit reports on possible operational weaknesses and fraud risks identified during fraud analysis and investigations.
• Coordinate with international locations and subsidiaries to ensure Fraud management and investigation requirements are in line with Group standards
• Prepare and submit comprehensive fraud analysis and investigation reports to the unit head
• Contribute to development of Fraud Technology, and System Acquisition & Operation

Contribute to development of Fraud Technology, and System Acquisition & Operation

• Provide inputs to the formulation and execution of an overarching technology and fraud monitoring strategy for the Group on the basis of identified fraud trends.
• Provide inputs on fraud detection reports across identified products and channels.
• Provide feed to the fraud monitoring and analytics team on identified process, system and people related issues identified during fraud investigations.

People Management

• Manage self and assigned investigators in line with ENBD’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance.
• Deputize the Head of FP&I in his absence on matters pertaining to the unit.
• Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

Fraud Risk Management

• Assist in the proposal of an accepted plan for assessing fraud risks in all business areas. Prepare fraud risk assessment plan and implementation of the same.
• Research, analyze and recommend measures to reduce fraud related risks to which business activities are exposed.

Resolution of administrative issues as well as continuous update and maintenance of anti-fraud framework for fraud mitigation and reduction in fraud losses experienced by ENBD Group

• Assist in the development of policies and procedures to support FP&I programs
• Preparation of periodic management reports.
• Manage the team and resolve issues faced by the team.
• Design, develop, enhance and maintain software applications and anti-fraud framework/ tools for fraud mitigation and reduction in fraud losses experienced by ENBD Group.

Liaising with internal units and competent authorities to facilitate the legal and regulatory reporting and proceedings

• Coordinate with the concerned FP&I staff who liaise with various competent investigation authorities, in the pursuance of criminal matters.
• Prepare chain of evidence to be presented in the courts as per the requirements explained to the concerned FP&I team member by the lawyers and/ or officials of authorities.
• Coordinate investigative efforts with law enforcement officers, attorneys and other organization against any emerging fraud trend/ threat.

Managing trainings, continuous professional development and conducting fraud awareness training programs in liaison with relevant business units

• Participate in the creation of a fraud prevention and ownership culture across the ENBD by providing Fraud Awareness trainings to various units/departments within the organization
• Design and Re-design existing fraud awareness trainings specific to various business units and requirements of the course on timely basis.
• Identify personal training needs & areas for personal development, and monitor effectiveness
• Supervise and assist trainees and constant coaching to team members in investigations where necessary

EDUCATION

Professional qualification (preferable chartered accountant/ CFE) with a background in investigating financial/corporate frauds or internal audits with exposure to banking and financial services.

EXPERIENCES

• More than 10 years of professionally verifiable experience fraud investigations and prevention or relevant role
• Large Team Handling Experience

KNOWLEDGE & SKILLS

• High level of investigatory experience
• Superior communications and report writing skills
• Ability to work independently – self motivated.
• Strong decision making skills, sound judgment and analytical skills.
• Exposure to legal and law enforcement
• Attention to detail.
• Analytical and numerate

ORGANIZATION UNIT PURPOSE

The purpose of the job unit within ENBD is to manage its susceptibility to fraud risks with a view to reducing it, and to raise the level of fraud awareness amongst employees and other stakeholders. Fraud prevention is a process that is intended to reduce the risk of fraud and upon the occurrence of a fraud, to ensure detection. It should also result in the successful prosecution of the offender, and to recover any losses. FP&IS provides a specialized service for the interdiction of fraud perpetrated against the bank. The unit forms part of the Group Operational Risk.

JOB PURPOSE

The role holder provides the technical expertise and leadership skills with detailed development and implementation of agreed unit initiatives and provision a range of professional services. The role holder is expected to lead of atleast8 staff members , add value to the business by conducting fraud investigations, offering professional opinions, recommend policy/ strategy/ process changes, across the Group including international branches and subsidiaries. The role holder is expected to create, implement and lead the Fraud department’s analytics, detection systems and technology strategies in order to ensure the availability of an effective fraud management framework and support the organization’s overall fraud risk profile