Senior Product Strategist

at  WillowTree

WHO WE ARE

WillowTree is a leading digital consultancy that partners with the world’s most admired brands to orchestrate winning experiences across the customer journey. Experiences that are personalized, on-brand, and consistent across channels and platforms. Experiences that can both drive customer delight and reduce operating costs.
Our services include digital strategy consulting, product development, brand and experience design, digital marketing, and data and AI services. WillowTree’s client roster spans industries and growth stages, including T-Mobile, Marriott, Allianz, Dexcom, PepsiCo, Brightline Trains, Synchrony Financial, Domino’s, and Dairy Queen. Check out how we have impacted our clients’ digital portfolios over the years.
In January 2023, WillowTree was acquired by TELUS Digital (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands. The combined firm brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose — including mobile apps, websites, voice UI, chatbots, email, customer service agents, and retail associates.

QUALIFICATIONS

• Deep consulting experience at a digital agency or management consulting firm
• An understanding of user-centered research principles and how to apply those user insights
• Experience working in a top management consultancy with exposure to digital product/software strategy engagements
• Have successfully launched products from previous roles
• Led client engagements and are empathetic to client needs
• Managed project workshops, check-ins, timelines, and presentations
• Can clearly articulate business requirements and carry those business requirements through the UX of the product
• Significant mobile and emerging technology industry knowledge
• Can successfully tell stories with inspired Keynote presentations

• Tell compelling and inspiring stories through artfully crafted presentations outlining the research, vision, and specific recommendations balanced with technical reality
• Identify and articulating business goals, market goals, and user goals
• Create clarity out of ambiguous problem spaces, quick to focus the team’s effort in the most valuable direction
• Consult on user acquisition and marketing strategies for new products
• Gather and analyze large amounts of information expeditiously while developing compelling, insightful recommendations and product vision
• Communicate product decisions to senior-level stakeholders
• Lead ideation exercises and driving creative problem solving
• Work closely with designers, researchers, and project managers to set the direction for products