Senior Program Manager - West

at  Mercy Community Service

SALARY: $124,840 - $129,756 (SCHADS L8) PLUS SUPERANNUATION PLUS ACCESS TO GENEROUS SALARY PACKAGING

Reporting to the Regional Director (South), your key duties will include, but not be limited to:

• Leading and managing a portfolio of services and programs for families, children, young people, and adults to ensure quality service delivery
• Using models of practice, guidelines, and frameworks to assist clients in achieving their goals
• Working collaboratively with the Regional Director to deliver appropriate services within available resources, continually assessing effectiveness and responding to changing needs and dynamics
• Leading, mentoring, supporting and supervising staff and role model Mercy Community values and frameworks
• Performing day-to-day and formal evidenced-based supervision for direct reports and oversee this process for all indirect reports, in line with organisational procedures
• Assisting the Regional Director to respond to, and effectively resolve, client/stakeholder complaints promptly
• Preparing reporting against service agreements, other reports required and submit these reports to the Regional Director/funding bodies in required timeframes
• Regular travel across service catchment/delegated programs
• If required by the service / operations, provide rostered after hours on-call support
• Engaging in reflective practice and participate meaningfully in regular supervision sessions
• Other duties as directed

ABOUT THE ROLE

Mercy Community Services currently has an opportunity for a Senior Program Manager. This is a Permanent Full-Time position supporting several programs across the West region. This position is primarily based in Ipswich, but travel to locations such as Toowoomba and surrounds is required.
This role is responsible for contributing to the overall leadership and management of the services; delivering consistent implementation of best practice strategies to ensure the needs of children, young people and adults are met, giving them the opportunity to reach their full potential.

Reporting to the Regional Director (South), your key duties will include, but not be limited to:

• Leading and managing a portfolio of services and programs for families, children, young people, and adults to ensure quality service delivery
• Using models of practice, guidelines, and frameworks to assist clients in achieving their goals
• Working collaboratively with the Regional Director to deliver appropriate services within available resources, continually assessing effectiveness and responding to changing needs and dynamics
• Leading, mentoring, supporting and supervising staff and role model Mercy Community values and frameworks
• Performing day-to-day and formal evidenced-based supervision for direct reports and oversee this process for all indirect reports, in line with organisational procedures
• Assisting the Regional Director to respond to, and effectively resolve, client/stakeholder complaints promptly
• Preparing reporting against service agreements, other reports required and submit these reports to the Regional Director/funding bodies in required timeframes
• Regular travel across service catchment/delegated programs
• If required by the service / operations, provide rostered after hours on-call support
• Engaging in reflective practice and participate meaningfully in regular supervision sessions
• Other duties as directe