Senior Specialist BMS Platforms

at  Circle K

PERSONAL SKILLS:

• Proactive, self-managed, and adaptable with a positive attitude in a fast-paced working environment.
• Eager to learn new things and develop skills.
• Team player, with strong relationship-building, interpersonal, and influencing skills.
• Excellent English oral and written communication skills – other languages are a plus.
• Interest in learning about business processes and systems.

FUNCTIONAL SKILLS:

• Solid experience working within Marketing Cloud and/or Account Engagement
• Salesforce Certification in Marketing Cloud and/or Account Engagement
• Salesforce Administrator is a plus, but not required.
• Experience in Project Management or Project Teams.

• Manage the creation and maintenance of our customer journey flow.
• Collaborate with cross-functional teams to understand new requirements and align on prioritization.
• Provide expert-level support to users, troubleshoot issues, and offer timely resolutions
• Conduct training sessions for end-users and ensure ongoing system adoption.
• Identify opportunities for process improvement and efficiency within the Salesforce platform.
• Work closely with the commercial team to understand business requirements and translate them into Salesforce journey solutions.
• Lead and participate in Salesforce-related projects from initiation to completion.