Senior Technology Operations Analyst

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Previous user administration provisioning experiencing
• Application Identity and access administration experience.
• Application entitlement management experience.
• Experience working in ServiceNow and/or a ticketing system for work distribution and incident management.
• Provide support for end user and project related requests.
• Ability to partner with peer operations and engineering teams to drive solutions and issue resolution

Wells Fargo is seeking a Senior Technology Operations Analyst for our Identity & Access Management (IAM) team.

In this role, you will:

• This position provides provisioning support for 200+ applications supporting multiple lines of businesses to ensure agreed upon SLAs and controls are met. Support includes provisioning and deprovisioning accounts, analyzing technical issues and assisting with incident support, performing peer reviews, and assisting in project efforts that include bulk cleanups and internal desktop procedure updates.
• Participate in initiatives and projects within technology operationsPlan and design, document and enforce escalation policies and proceduresProvide activity, progress and status reports to management and keeps management posted of any critical issues
• Provide accurate problem identification, ticket documentation, customer and vendor dialogue
• Act as a subject matter professional on research issues escalated to Operations from Help Desks, Support Groups and other departmentsDirect the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Contribute to the resolution of complex issuesPartner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
• Collaborate with management and teams to handle questions or problems

Required Qualifications:

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous user administration provisioning experiencing
• Application Identity and access administration experience.
• Application entitlement management experience.
• Experience working in ServiceNow and/or a ticketing system for work distribution and incident management.
• Provide support for end user and project related requests.
• Ability to partner with peer operations and engineering teams to drive solutions and issue resolution.

Job Expectations:

• Availability to participate in on-call rotation
• This is a hybrid role. You must be able to work in-office in a listed location at least three days per week