Senior Travel Specialist

at  Tag Group

Division: Corporate
Job type: Senior Travel Specialist
Location: New Zealand
At TAG, our company values matter. Each member of our staff should exemplify Teamwork, an Ambitious spirit and a Genuine attitude.
You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

THE WHAT

As a Senior Travel Specialist you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

• Plan and sell a range of travel services, including air and ground transport, accommodation, insurance and other related travel services to allocated corporate client accounts
• Provide expert consultation and manage the flight reservation process, ticket issuance and reissues for all of your accounts
• Fully service all enquiries, requests, bookings and ticketing to TAG standards, including documentation, and assist more junior colleagues on more complex enquiries
• Ensure all air, rail, hotel and/or other ancillary reservations meet company standards and client expectations and ensure client and booking files are maintained in relevant systems
• Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific client requirements are met
• Handling VIP travel to the necessary standard
• Deal with any post-booking queries, rectifying any requested changes and efficiently processing reissues where required
• Effectively manage any travel problems, changes or disruptions and assist with handling complaints or refunds
• Negotiate or utilise negotiated rates from suppliers to secure beneficial financial outcomes for TAG
• Have awareness of and successfully deliver profit and sales targets in relation to own client portfolio, continually looking for opportunities to maximise revenue and margin
• Operate in accordance with client service level agreements (SLAs) and TAG policies and standards
• Complete all PNRs and files accurately and promptly, ensuring all QC points are met as standard
• Demonstrate excellent customer service and form strong client and supplier relationships
• Assisting less experienced consultants with questions and training

• Plan and sell a range of travel services, including air and ground transport, accommodation, insurance and other related travel services to allocated corporate client accounts
• Provide expert consultation and manage the flight reservation process, ticket issuance and reissues for all of your accounts
• Fully service all enquiries, requests, bookings and ticketing to TAG standards, including documentation, and assist more junior colleagues on more complex enquiries
• Ensure all air, rail, hotel and/or other ancillary reservations meet company standards and client expectations and ensure client and booking files are maintained in relevant systems
• Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific client requirements are met
• Handling VIP travel to the necessary standard
• Deal with any post-booking queries, rectifying any requested changes and efficiently processing reissues where required
• Effectively manage any travel problems, changes or disruptions and assist with handling complaints or refunds
• Negotiate or utilise negotiated rates from suppliers to secure beneficial financial outcomes for TAG
• Have awareness of and successfully deliver profit and sales targets in relation to own client portfolio, continually looking for opportunities to maximise revenue and margin
• Operate in accordance with client service level agreements (SLAs) and TAG policies and standards
• Complete all PNRs and files accurately and promptly, ensuring all QC points are met as standard
• Demonstrate excellent customer service and form strong client and supplier relationships
• Assisting less experienced consultants with questions and trainin