Senior Vice President, Client Services – Hedge Funds

at  Citco

ABOUT CITCO

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com

• Maintain and enhance client relationships by monitoring and developing client service level agreements providing a full service/product offering.
• Leverage existing client relationships to secure new business and assist in the offering of Citco’s products and services
• In partnership with the Marketing team and the Executive Management team, facilitate presentations to existing and prospective clients, including system demonstrations
• Identify new areas of growth by understanding the industry and regulatory environment while being sensitive to industry changes and business trends
• Liaise internally with key functional departmental RM’s to ensure awareness of all of key client requirements
• Visit clients regularly to evaluate service quality and identify client priorities
• In partnership with the internal departments, oversee the resolution of complex client issues
• Ensure strong emphasis on escalation and complaints management within the team and within individual departments
• Manage, train, and coach assigned team members in the successful implementation of their goals
• Review departmental procedures and policies and ensure adherence to these procedures
• Lead and initiate client conference calls
• Liaise with clients regarding reporting requirements and deadlines, ensuring delivery in an accurate and timely manner
• Ensure continuous risk assessment of current and potential new funds under administration
• Identify issues/concerns and recommend company-wide solutions for any/all high risk projects
• Manage and oversee staffing requirements
• Ensure fluid execution and strategy for work forecasting and allocation
• Actively manage operational risk – monthly reporting on status reports and key development issues to external clients and executive management team.
• Actively participate in departmental and company-wide projects.