Service Advisor

at  Royal Automobile Club of WA

We are currently seeking experienced Service Advisors with a passion for the automotive industry who are looking for a new challenge to join the team at RAC Auto Services in Mandurah.

What can we offer you?

• Monday - Friday - 38 hours a week and NO Saturdays work
• Annual salary + Superannuation + Bonus Incentive Scheme + benefits + uniform
• Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
• Career development and learning opportunities
• An active social club plus hundreds of members only discounts

What will you be doing?

• The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers
• Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
• Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.
• Coordinating with technicians to ensure timely completion of repairs and maintenance
• Providing regular updates to members on the status of their vehicle
• Handling member concerns and complaints in a professional and timely manner
• Preparing and completing repair orders.
• Supporting the collaboration and achievement of team sales targets and conversion rates.
• Understanding revenue and profit targets.
• Providing site and mobile service administrative support including:
• data entry and maintaining records
• invoicing and receipting payments
• part returns and correct allocation of part numbers on repair orders

What are we looking for?

This role suits motivated customer service, solution focussed individual, including:

• Outstanding professional customer relationship management including problem solving and conflict resolution skills
• Technical knowledge of automotive repairs and servicing - desirable
• Sound administrative/clerical skills
• High level verbal and written communication skills
• Effective teamwork skills and ability to develop positive workplace relationships
• Flexibility to travel and work between centres

If you would like further information about this vacancy, please contact Lorretta Jackson, Talent Acquisition Partner on 08 9436 4356 or lorretta.jackson@rac.com.au
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

What will you be doing?

• The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers
• Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
• Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.
• Coordinating with technicians to ensure timely completion of repairs and maintenance
• Providing regular updates to members on the status of their vehicle
• Handling member concerns and complaints in a professional and timely manner
• Preparing and completing repair orders.
• Supporting the collaboration and achievement of team sales targets and conversion rates.
• Understanding revenue and profit targets.
• Providing site and mobile service administrative support including:
• data entry and maintaining records
• invoicing and receipting payments
• part returns and correct allocation of part numbers on repair order

This role suits motivated customer service, solution focussed individual, including:

• Outstanding professional customer relationship management including problem solving and conflict resolution skills
• Technical knowledge of automotive repairs and servicing - desirable
• Sound administrative/clerical skills
• High level verbal and written communication skills
• Effective teamwork skills and ability to develop positive workplace relationships
• Flexibility to travel and work between centre