Service Coordinator II - Energy Systems - Marlborough, MA

at  Generac Power Systems

We are Energy Systems, the leader in industrial power solution sales, service, and rentals.
With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.
The Service Coordinator II position will be responsible for creating jobs, answering incoming service calls, tracking jobs and completions, invoicing, contract setup, and managing overall administrative workflow for the Service Department.
These functions require electronic management of service jobs using company business systems. In addition, this position requires supporting other personnel as needed. This position will report to one of the service operations managers.

Essential Duties and Responsibilities:

• Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
• Scheduling preventative maintenance and repairs with customers
• Use specific customer portals as needed to manage all open work orders
• Tracking open jobs and seeing them through to completion
• Invoicing completed jobs accordingly
• Process new contracts and renewals in electronic management system
• Meeting with the service operations team regularly
• Support of other Service departmental roles on an as-needed basis
• Serve on a rotating on-call team to respond to emergency calls, typically every four to five weeks
• Provide guidance as needed for Service Coordinator I role

Minimum Qualifications:

Education

• High School Diploma or G.E.D.

Work Experience

• Two to four years of administrative experience in a service-related business
• Two to four years of scheduling field technicians and/or customer service

Knowledge / Skills / Abilities

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel)
• General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.
• Incorporate time management skills by prioritizing work assignments.
• Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.
• Must be able to handle high-pressure situations.
• Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.

Compensation: Energy Systems is committed to fair and equitable compensation practices. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
Benefits: This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending, and health savings accounts, accrued paid time off, 8 paid Holidays, opportunity for overtime and 401(k) retirement benefits.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

• Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
• Scheduling preventative maintenance and repairs with customers
• Use specific customer portals as needed to manage all open work orders
• Tracking open jobs and seeing them through to completion
• Invoicing completed jobs accordingly
• Process new contracts and renewals in electronic management system
• Meeting with the service operations team regularly
• Support of other Service departmental roles on an as-needed basis
• Serve on a rotating on-call team to respond to emergency calls, typically every four to five weeks
• Provide guidance as needed for Service Coordinator I rol