Service Coordinator

at  Sterling Boiler Mechanical LLC

POSITION SUMMARY:

This position ensures the smooth execution of various administrative and operational tasks, including financial management, job setup, and performance inquiries. This position will be responsible for handling a range of duties that bridge the gap between finance, operations, and field administration for the Service Department.

Education/Experience

• Bachelor’s degree in business administration, Finance, or related field preferred.
• Minimum of 2 years of relevant experience in administrative or service coordination roles.
• Proven experience in administrative or service coordination roles.
• Excellent organizational and multitasking abilities, with keen attention to detail.
• Exceptional communication and interpersonal skills.
• Ability to handle multiple tasks and projects simultaneously with minimal supervision.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook

• Organize and manage techs’ credit card receipts, approve credit card receipts and purchase orders in INRS.
• Generate purchase orders and ensure compliance with delegation of authority and associated quotes.
• Approve OnBase invoices.
• Update and maintain departmental cost spreadsheets.
• Develop and manage additional departmental spreadsheets as needed.
• Handle project performance inquiries and close out jobs.
• Setup job tickets and associated cost codes in CGC.
• Update and maintain customer portals with relevant information.
• Enter backflow test results into the system.
• Manage and update monthly labor hours for Safety.
• Update and revie cost spreadsheets, ensuring accuracy and completeness.
• Compare location reports and address discrepancies.
• Email open ticket logs and ensure timely updates and communication.
• Train new techs on all relevant systems.
• Provide support for additional projects and tasks as needed including potential cross departmental collaboration.
• Work with finance, Safety and Operations to ensure alignment and efficiency.
• Support the Service Department with various administrative needs and backup coverage as required

Education/Experience

• Bachelor’s degree in business administration, Finance, or related field preferred.
• Minimum of 2 years of relevant experience in administrative or service coordination roles.
• Proven experience in administrative or service coordination roles.
• Excellent organizational and multitasking abilities, with keen attention to detail.
• Exceptional communication and interpersonal skills.
• Ability to handle multiple tasks and projects simultaneously with minimal supervision.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)