Service Delivery Representative

at  Aptean

Overview:
Service Delivery Representative
Onsite: Uttoxeter, UK

Working for 3T Logistics, you will be based in Uttoxeter, Staffordshire. As the Service Delivery Representative, you will be responsible for assisting the 3T Service Delivery Manager in the day-to-day operations. You will support with all administrational tasks associated with the provision of transport and system services. The client operates demanding delivery schedules, and you will assist in ensuring the smooth running and timely aspect of this operation.

• Build excellent relationships internally within 3T and key stakeholders within the client business.
• Work closely with the Service Delivery Manager, supporting in all aspects of on-site operations, as required.
• Possess a comprehensive understanding of the 3T systems and planning process.
• Develop in-depth knowledge on client operations, with a view to support improvement initiatives.
• Support the team with any client requests for data or analysis, as required.

Operations

• Manage 3T systems to ensure automated and manual orders are successfully planned.
• Liaise daily with 3T teams on an operational basis.
• Support the client with any on-site operational issues.
• Support regular client operational reviews, as required.
• Resolve any 3T system issues as they arise, determining root cause and corrective actions.

Invoice Auditing

• Manage carrier invoice process, ensuring all transport providers adhere to the agreed process.
• Audit each carrier invoice, analysing backing data and discrepancies.
• Ensure all invoices are correctly inputted on the system.

Carrier Management

• Manage day-to-day transport and carrier related issues associated with the operation.
• Discuss, establish, and communicate any corrective actions.
• Raise special transport requests.
• Create key carrier reports, monitoring on-going performance.
• Attend carrier meetings, as required, for performance, account, and system reviews.

Reporting & Cost Saving Initiatives

• Assist with generation of data regarding service and cost.
• Drive cost saving initiatives.
• Prepare and distribute weekly operational / system reports, including commentary on trends and actions.

About you:

• A-level or degree educated.
• Microsoft proficient (Word, PowerPoint, Excel).
• 1-2 years’ experience within a supply chain environment (preferred).
• Highly organised, with a background in admin support (preferred).
• Excellent communication skills, collaborating with all levels within the client business.
• Initiative-taking, diligent, and effectively able to prioritise own workload

What’s in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean
At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base

• Build excellent relationships internally within 3T and key stakeholders within the client business.
• Work closely with the Service Delivery Manager, supporting in all aspects of on-site operations, as required.
• Possess a comprehensive understanding of the 3T systems and planning process.
• Develop in-depth knowledge on client operations, with a view to support improvement initiatives.
• Support the team with any client requests for data or analysis, as required