JOB DESCRIPTION:

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

Key Responsibilities:

• Single point of contact for troubleshooting and resolving technical issues for network, hardware and software based on customer needs via phone/email.
• Provide answers to service, product, and technical inquiries for current and legacy products via phone/email.
• Offer proactive support to help reduce the occurrence of issues.
• Collaborate with team members to meet service-level agreements (SLAs).
• Communicate effectively in both writing and speech.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in any relevant field or equivalent combination of education and experience
• JLPT N2 or above will be suitable for this position
• Communication and collaboration skills will be required for this position
  Our culture and benefits:

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return:
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the “Apply Now” button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

• Single point of contact for troubleshooting and resolving technical issues for network, hardware and software based on customer needs via phone/email.
• Provide answers to service, product, and technical inquiries for current and legacy products via phone/email.
• Offer proactive support to help reduce the occurrence of issues.
• Collaborate with team members to meet service-level agreements (SLAs).
• Communicate effectively in both writing and speech