Service Desk Technician
at Robertson and Company
Dartmouth, NS, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 08 Nov, 2024 | USD 26 Hourly | 08 Aug, 2024 | N/A | Sharepoint,Mta,Mcsa | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Robertson is seeking a skilled Service Desk Technician to join our client.
Contract Dates: 4 months
Pay Rates:
IC: $29.47 per hour
T4: $26.20 per hour
Business Hours: Monday to Friday
Job Responsibilities:
- Closely monitor ticket queue for incoming tickets and route to proper teams if not able to resolve
- Document all end-user requests and interactions in ticketing system completing all steps as defined
- Provide technical account management for customers resolving issues and escalating when appropriate
- Diagnose, troubleshoot and resolve requests utilizing RDP, BigFix Remote Control, VPN Software, etc.
- Troubleshoot all inquiries regarding systems, hardware, software, and operator problems
- Instruct users as well as troubleshoot basic and advanced software/hardware issues with internal
Experience & Qualification Requirements:
- Experience with Service Now
- Experience working in an agile operations model
- Experience working in a Microsoft 365 work environment (MS Teams, Sharepoint, Exchange Online)
- One Microsoft desktop certification such as MCSE, MCSA, MTA highly desired
- ITIL certification desired
- Certifications in Windows system management is a plus
- Linux certification is a plus
Personal Attributes:
- Strong communication skills, both verbal and written
- Good organization and project management skills with attention to details
Responsibilities:
- Closely monitor ticket queue for incoming tickets and route to proper teams if not able to resolve
- Document all end-user requests and interactions in ticketing system completing all steps as defined
- Provide technical account management for customers resolving issues and escalating when appropriate
- Diagnose, troubleshoot and resolve requests utilizing RDP, BigFix Remote Control, VPN Software, etc.
- Troubleshoot all inquiries regarding systems, hardware, software, and operator problems
- Instruct users as well as troubleshoot basic and advanced software/hardware issues with interna
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Technician
Graduate
Proficient
1
Dartmouth, NS, Canada
