Service Engineer

at  Leonardo UK Ltd

JOB DESCRIPTION:

We are currently recruiting for a Service Engineer to work in our busy and diverse Service Engineering department. The main purpose of the post is to provide technical advice to Leonardo customers in support of them returning their aircraft to service whilst maintaining airworthiness. In addition to this, you will assist with cost of ownership and availability improvement initiatives for the benefit of internal and external stakeholders, and aid other areas of the business with technical advice to improve the company’s responses to customer issues.
Please note that this role is a JFF Level 6 (Engineering)

WHAT WE NEED FROM YOU;

• Experienced Aerospace Engineer with a proven track record of responsibilities in either the maintenance or design and development fields
• HNC/HND or Degree in related Engineering subject with significant experience of aerospace design and / or maintenance in technically responsible roles
• Good communicator with strong Interpersonal and team skills (ability to communicate and interact at all levels of the business both within and outside the function)
• Good understanding of aircraft documentation and airworthiness
• Sound analytical skills and logic
• Excellent organisational skills
• Flexibility to deal with changing priorities
• Self-motivated and proactive in driving tasks through taking a thorough and methodical approach
• IT literate with all basic desktop applications and company standard software
• Integrity and professional approach

• Providing informed technical solutions and advice to customers, enabling them to maximise the availability and serviceability of their aircraft safely
• Discharging day to day operational technical support through a task management process, ensuring the originator provides all the required information and receives a response within the agreed timescales
• Contributing to the development of the aircraft in service by the direct feedback of in service technical issues to LHUK Product Support Engineering (PSE) within Customer Support & Services (CS&S)
• Preserving airworthiness of LHUK in service aircraft by close co-operation and coordination between Operators, Service Engineering and Chief Projects Engineer’s (CPE’s) offices
• Providing technical advice to LHUK colleagues to minimise material and minimise maintenance effort
• Providing engineering analysis of technical data feedback from customer operations
• Assisting the Platform leads to gain operational and cost of ownership support benefits
• Providing assistance to the Customer Service Managers with the provision of advice on in-service issues
• Supporting the material teams in understanding viable and approved alternatives
• Co-ordinating other business functions within Product Support Engineering and Core Engineering to deliver the customer requirements
• Reporting on issues, activities and trends and support pan variant impact assessments
• Providing performance and incident reports
• Providing the point of contact for high priority out of hours technical issues on a rotational basis for customers conducting 24/7 operations