Service Repair Technician

at  Techtronic Industries TTI

SO… WHO ARE WE?

For 100 years, Milwaukee Tools people and culture have been the strong foundation on which our legacy has been built. This legacy is defined by “disruptive innovation”– from the products we create, to the partnerships we forge, and the ways we work. While our rich history has undoubtedly shaped us into what we are today, our focus is on what’s ahead. We celebrate our centennial with excitement, fully aware that we are just getting started.
At Milwaukee we are committed to ensuring our people have a great experience, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:
Discounts & Perks: Generous discounts on company products.
Social: Recognition programs and social events to celebrate our team’s achievements.
Personal Development: Access to professional development programs.
Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.
We are currently seeking a Service Repair Technician to work in our Repair Centre in Eastern Creek, NSW. The Service Repair Technician will effectively diagnose, and repair returned products in accordance with the company manufacturer’s warranty and ACCC regulations to support best in class customer experience.
If you have a technical/mechanical aptitude and mindset and enjoy repairing electronic or mechanical products this is your opportunity to become a trained service technician working with market leading brands!

Reporting to the Milwaukee NSW Service Manager your duties will include:

• Dismantling and reassembling product to make a diagnosis
• Delivering quality repairs within a timely manner
• Diagnose and troubleshooting faults in power tool products and equipment
• Continuously improving the warranty and service processes looking for ways to streamline where possible
• Ensure product is working according to specifications outlined by the manufacturer
• Provide support and feedback to service operations, compliance and quality departments
• Performing Ad-hoc duties as requested by management
• Ensure compliance with all TTI WHS and company procedures
• Ensure your activities comply with relevant acts, legal demands and ethical standards.

SKILLS AND EXPERIENCE REQUIRED:

• A strong technical/mechanical aptitude and keen interest in repairing electrical products.
• Strong problem-solving skills
• Ability to work to set KPI’s and self-manage time
• Excellent personal presentation and time management skills
• Strong interpersonal skills and computer skills
  If you fit the above attributes and are excited at the prospect of joining a large, successful, and dynamic organisation, then please click APPLY NOW

• Dismantling and reassembling product to make a diagnosis
• Delivering quality repairs within a timely manner
• Diagnose and troubleshooting faults in power tool products and equipment
• Continuously improving the warranty and service processes looking for ways to streamline where possible
• Ensure product is working according to specifications outlined by the manufacturer
• Provide support and feedback to service operations, compliance and quality departments
• Performing Ad-hoc duties as requested by management
• Ensure compliance with all TTI WHS and company procedures
• Ensure your activities comply with relevant acts, legal demands and ethical standards