Site Reliability Engineer

at  Citi

OVERVIEW OF CITI:

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

SKILLS:

• Experience writing code in Java, Python or similar
• Experience working with databases (such as SQL, NoSQL, MongoDB etc)
• Understanding of containers, microservices and APIs
• Experience of CICD and configuration management
• Passion for continuous improvement and simplicity
• Desire to automate manual, repetitive work
• Curious to learn new concepts and skills
• Strong analytical and problem-solving skills
• Ability to analyse and break down problems
• Strong communication skills with the ability to adapt content/delivery to different audiences
• Excellent time management and accountability

Nice to haves:

• Chaos Engineering, Fault Injection and War Gaming
• Testing tools (Selenium, PyTest, Junit, Cucumber)
• Experience implementing SLI, SLO and error budgets
• Kubernetes, Openshift, Ansible, Docker, Jenkins
• IaC, SaaS, observability-as-code
• Serverless architectures
• Process flow tools
• Jira, Bitbucket

EXPERIENCE:

• Programming/scripting background and desire to build on these skills.
• Clear written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrable analytical and technical skills
• Ability to plan and organize workload
• Clear and concise written and verbal communication skills

EDUCATION:

• Bachelor’s/University degree or equivalent experience
• Certification in Site Reliability Engineering discipline, technology or relevant work experience
  Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

ROLE OVERVIEW:

Citi’s ‘ICG Site Reliability Engineers (SRE) EMEA’ are hands-on technical professionals supporting Citi’s EMEA Application teams. They also work closely with our global team with a focus on collaboration and continuous improvement.

RESPONSIBILITIES:

Citi Site Reliability Engineers (SRE) run the services for our users and are ultimately responsible for the heath of these services.

You will be:

• Building out observability
• Managing capacity, configuration and CoB
• Suggesting and implementing service improvements
• Championing business interests by ensuring services are always available
• Managing the platform to free up our developers to focus on deliverables instead of support
• Undertaking incident management, response and root cause analysis
• Setting and ensuring we meet availability targets
• Coordinating releases with app teams
• Using tools to track and report on initiatives