Site Specialist I

at  Thermo Fisher Scientific

JOB DESCRIPTION

As a member of the Thermo Fisher Scientific team, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, while helping you in achieving your career goals.

EDUCATION/EXPERIENCE

• High School diploma/GED Required
• 1+ years of equivalent experience preferred, not required
• 1+ years of inventory management experience preferred, not required

KNOWLEDGE/SKILLS/ABILITIES

• Experience in laboratory setting or services preferred
• Validated customer service skills
• Detail oriented, problem solver, promotes team environment
• Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
• Demonstrated verbal, written and presentation skills
• Must be able to read, write and speak English fluently
• Must possess the operating skills to use hand held scanners and learn to enter data in various systems as applicable.
• Must be able to use a computer and possess intermediate skills in Microsoft Office suite.

The position is focused primarily on scientific support services within Unity Lab Services core offerings: performing inventory management in point of use locations inside and outside of labs, use of a handheld scanner for inventory replenishment, front facing inventory, stocking inventory using First In/First Out (FIFO), dock to lab deliveries, material handling, dry ice delivery, lab coat and chemical management, conduct and shipping/receiving.

• May perform the functions or use systems stated below:

o Perform stockroom duties to include receiving, put-away stock & rotation, quarterly cycle counts, systematic replenishment, and other functions according to customer requirements.

o Deliver direct shipment orders to end users/ performs deliveries as required.

• Follows well defined procedures as outlined by Best Practices, Standard Operating Procedures (SOP) & work instructions. Take direction from Supervisors (and Team Lead) regarding daily duties.
• Makes decisions and applies available resources to meet customer requirements.
• Able to collaborate with others to accomplish departmental goals.
• Responds to internal and external customers with timely and accurate service, and follows through on commitments
• Analyzes/maintains/reconciles various customer and company reports to ensure collaborator requirements are met.
• Must have and demonstrate attention to detail.
• Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
• Listens to customer concerns, work with Supervisor/Team Lead/or Inventory Planning team as applicable to quickly identify course of action.
• Works effectively with a diverse cross-functional team.
• Adopts Practical Process Improvement (PPI) methodologies.
• Access & use Thermo Fisher Scientific’s Intranet and SharePoint document management system.
• Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
• Perform other duties as assigned by management.