Social Media Tech Solutions

at  The Social Element

Glasgow, Scotland, United Kingdom - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate09 Dec, 2021Not Specified09 Aug, 2021N/ACommunication Skills,Media Tools,Falcon,Confidentiality,Hootsuite,Process AnalysisNoNo
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Description:

Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management.
We are The Social Element - a place where everyone has a voice. Diverse in our make-up and inclusive in our thinking; this has been who we are from the get-go. We strive to create a place where everyone is celebrated and has the opportunity to shine. We feel ready and excited to bring our whole selves to work. #genuinehumanconnections
You will be joining our Technical Solutions team. Our team is focused on surpassing best-in-class technical builds for our clients. We conduct research on emerging tech trends, we consult with clients on their needs, and we build and optimise technical workflows. We do this on over 10 leading social media tools and platforms, across some of the world’s biggest brands. We’re a dynamic, diverse, and curious team, always looking for better ways to deliver great solutions.
You will be responsible for liaising with clients, internal teams, and tool providers to find solutions to make tools more effective, troubleshoot issues, onboard new projects, and research fun new tech. You’ll have the opportunity to learn new tools and processes, building up on your solid technical skill set.

Responsibilities:

  • Maintain healthy and collaborative relationship with tool providers and platforms
  • Coordinate fixes for non-functioning processes, internally, with tools and platforms, and with clients
  • Manage account set-up, build, testing, and implementation in tools in a timely and effective manner
  • Constantly monitor opportunities to optimise client technical setups through proactive research and communication with internal teams
  • Nurture positive dynamics between departments and teams while achieving goals
  • Work with Technical Director to identify and prioritise areas for development and efficiency improvement
  • Assist with managing 3rd party tool providers
  • Execute the “big picture” solutions
  • Find smarter ways of doing things
  • Understand cross functional interdependencies and impacts of changes
  • Implement changes
  • Perform testing and tool quality assurance to ensure technical accuracy and adequacy of project deliverables.
  • Link project teams and software development resources
  • Provide accessible reporting to enable business decision making
  • Provide support to project team managers and Services, training and explaining to non-technical colleagues in a clear and succinct manner when needed
  • Create documentation as needed for new and existing processes, and updating them for clarity and any changes
  • Handle incoming technical support tickets for managed customers
  • Perform routine tasks


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

Information Technology

Graduate

Proficient

1

Glasgow, United Kingdom