Software Implementation Consultant

at  Apcurium

Montréal, QC, Canada - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate20 Oct, 2021USD 85000 Annual20 Jul, 20212 year(s) or aboveEnglish,Web Services,Communication Skills,WebNoNo
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Description:

Dispatch Science is making the boring… extraordinary! We’re an ultra-modern delivery management software created to help carriers and shippers survive and thrive in today’s “I want it delivered, I want it now, and I want free shipping” world. We’ve used the cloud, mobile devices, cutting-edge algorithms, and beautifully designed interfaces to reimagine the delivery experience, from consumer to driver and everyone in between.
We’re seeking a Software Implementation Consultant to join our team and implement our new SaaS solution for logistics businesses. As a Software Implementation Consultant, you will be responsible for configuring and implementing sophisticated logistics software that will meet and exceed customer requirements. Success means that each customer becomes a glowing reference with the technology to crush their competition.

Responsibilities:

  • Develop and manage relationships with customers
  • Configure and implement our logistics solution at each client’s site
  • Gather and document 3rd party integration requirements
  • Follow-up on issues reported by our customers
  • Work with our customers to understand their business process
  • Understand how our software works and keep up-to-date on product releases
  • Gather functional and business requirements from clients and translate into functional requirements
  • Act as a trusted advisor to the customer and propose solutions tailored to their business needs
  • Ensure that our software meets each customer’s needs
  • Provide training and onboarding instructions to our clients
  • Participate in the sales process as a product specialist

Qualifications :

  • At least 2 years experience in a similar position
  • University degree in engineering is an asset
  • Experience implementing a software solution
  • Knowledge of how databases and web services work
  • Responsible, autonomous, organized, meticulous, quick and efficient
  • Effective communication and organizational skills
  • Perfect communication skills in English, both written and oral
  • Functional French communication skills

Dispatch Science est à la recherche d’un Consultant en Implantation Logiciel désirant joindre son équipe afin d’implanter et de supporter sa nouvelle solution SaaS pour les entreprises de logistique. En tant que Consultant en Implantation Logiciel, vous serez responsable de la configuration et de la mise en œuvre d’un logiciel de logistique qui répondra aux exigences de chaque client. La satisfaction et le succès que génère le logiciel pour le client constitue le cœur de la réussite de cette fonction.

Responsabilités:

  • Développer et gérer les relations avec les clients
  • Configurer et implanter le logiciel sur le site du client
  • Rassembler et documenter les besoins d’intégration aux systèmes des tiers
  • Faire le suivi des problèmes signalés par les clients
  • Comprendre et documenter les besoins et les processus opérationnels des clients
  • Comprendre le fonctionnement du logiciel et se tenir au courant des mises à jour du produit
  • Agir à titre de conseiller pour le client et proposer des solutions adaptées à leurs besoins
  • Offrir une formation de démarrage à nos clients
  • Participer au processus de vente en tant que spécialiste du produit

Qualifications :

  • Au moins 2 ans d’expérience dans un poste similaire
  • Diplôme universitaire en ingénierie est un atout
  • Expérience en implantation de solution logicielle
  • Connaissance du fonctionnement des bases de données et des services Web
  • Responsable, autonome, organisé, méticuleux, rapide et efficace
  • Communication efficace et compétences organisationnelles
  • Excellentes capacités de communication en anglais, à la fois écrite et orale
  • Capacité de communication fonctionnelle en français

Expected start date: 2021-07-02
Job Types: Full-time, Permanent
Salary: $65,000.00-$85,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Work from home

Schedule:

  • 8 hour shift

Experience:

  • Project Management: 1 year (preferred)

Work remotely:

  • Yes

Responsibilities:

  • Develop and manage relationships with customers
  • Configure and implement our logistics solution at each client’s site
  • Gather and document 3rd party integration requirements
  • Follow-up on issues reported by our customers
  • Work with our customers to understand their business process
  • Understand how our software works and keep up-to-date on product releases
  • Gather functional and business requirements from clients and translate into functional requirements
  • Act as a trusted advisor to the customer and propose solutions tailored to their business needs
  • Ensure that our software meets each customer’s needs
  • Provide training and onboarding instructions to our clients
  • Participate in the sales process as a product specialis


REQUIREMENT SUMMARY

Min:2.0Max:7.0 year(s)

Information Technology/IT

IT Software - Other

Software Engineering

Graduate

Engineering is an asset

Proficient

1

Montréal, QC, Canada