Solutions Consultant

at  Whatfix

WHO ARE WE?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
• Won the Silver for Stevie’s Employer of the Year 2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

QUALIFICATIONS

• 5+ years of Technical Pre-Sales / Sales Engineering / Solutions Consulting experience
• Ability to study existing deployments across industries like insurance, technology, financial services, and healthcare and communicate the use cases and results to new prospects from these industries
• Background in understanding existing deployments across applications like CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP), and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms
• Experience as a Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix: Insurance, Healthcare, Technology, Financial Services, Manufacturing
• Consultative selling experience; listening to customer needs and shaping a shared vision for a solution
• Ability to creatively explain and present complex concepts in an easy-to-understand manner
• Understanding of high-performance software and Enterprise SaaS
• Excellent written and verbal communication skills to communicate professionally
• Self-motivated with strong interpersonal and problem-solving skills
• Ability to work well in a highly dynamic team environment focussed on providing above-industry-standard customer service
• Ability to travel to on-site meetings

ABOUT THE ROLE

We are seeking a stellar Solutions Consultant with expertise in ERP, Pharma, or Insurance to help drive growth at Whatfix. This role requires a strategic thinker who can become an expert in the Whatfix product, guiding prospects from initial demo to Proof of Concept (PoC). You will partner closely with Sales to articulate the value proposition and benefits of Whatfix’s digital adoption solutions, tailored to the unique needs of enterprise clients.

RESPONSIBILITIES

• Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform
• Partner with the Account Executives during (business) discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customers
• Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives responsible for representing the product to customers and at field events such as conferences, seminars, etc.
• Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos
• Respond to functional and technical elements of RFIs/RFPs with the assistance of Account Executives and Technical Sales Engineers
• Convey feature input and customer requirements to Product Management teams
• Partnering with sales executives to plan, prepare, and execute strategic deals in complex sales cycles, including Discovery Calls, Value Assessment calls, and more
• Respond to objections during solution presentations and articulate the value and return on investment delivered
• Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape
• Understand and study Whatfix deployments across industries and develop industry best practices and use cases based on our current deployments
• Self-driven interest to learn more about customers’ business, digital transformation trends in their industry, and presenting a thought leadership on Whatfix solving their pain points
• Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform
• Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative product expertise for all customer needs
• Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales)