Solutions Performance Analyst

at  Kinaxis

ABOUT US

Our customers rely on RapidResponse, our cloud platform, to plan their supply chains, monitor its execution and respond to issues and opportunities that arise.
What does it mean? Every day people all over the world use products, which are available to them because of us. Some of these products, like medicine, are lifesaving, others, like cars and phones, bring people together, and some, like toothpaste, just make day-to-day life easier.
We make a difference to the world and you can too.
We are looking for: Solution Performance Analyst

• Develop and publish performance metrics for customer’s solutions.
• Provide clear, unified visibility into customer performance and availability metrics.
• Analyze the performance of complex software solutions with the use of various system or application tools.
• Develop processes and solutions necessary for the aggregation and reporting of data from multiple sources.
• Conduct analysis, forecasting of software utilizations to understand usage and performance trends across various customer segments.
• Work in close collaboration with Kinaxis’ R&D and Product Management groups to measure and report on customer utilization or availability trends and metrics.
• Work with Kinaxis’s COE and R&D to educate internal and external customers by creating documentation to help users better understand how their solution is performing.